This trip to the Grand Melia was very disappointing. The time-share personal are relentess and will do anything to get you to come to one of their presentations.Beware and try to stay away from them. The rooms are getting very tired looking. The hotel was leaking all over and they put towels and rags on the floors all over the... more

This is the first time I stayed in a Melia chain of hotels and I must say their accomodations were superb. From the staff to the rooms to the entire resort everything was up to par. First the staf, all were courteous, friendly and honest. I say honest because I lost a diamond bracelet and one of the staff members... more

We are members of the Melia Vacation Club and stayed at Gran Melia Cancun for the first time in november. We had an oceanview suite with three terraces. It was beautiful!! The staff were very friendly and helpful.....no problems there. We like to eat and drink alcohol, but opted NOT to do the all inclusive....which we always do. We wanted... more

We stayed at the Royal Solaris before coming to this hotel for a few days. While the rooms were beautiful with marble floors, full kitchen etc... the hotel seemed very overpriced. The pool was always dirty and I found a roach in my room. The all inclusive price was over the top and excluded a lot of items from the... more

Here on my honeymoon, and ive spent the whole time with ants in my room, complianing many times before a supervisor finally moved us to a 1 bedroom suite.(Found ants in this room too). I had Ants in my bed on my dinings table, on the couch, and even on my face one night while sleeping.. Staff is friendly except... more

We just returned from a week at the Gran Melia, Cancun. Upon arriving at the Cancun airport we took a van to our hotel $100 for two families. This was the night that Hurricane Ida was to hit the area and this added some excitement for the children. There were a lot of leaks in the hotel and our room... more

Spent two nights at this hotel and found it to be very enjoyable. We stayed in a Deluxe Lagoon Room and it had all the amenities that we required.... loved the rain shower in the bathroom. We had breakfast in the Cafe Questral and the choices were beyond our expectations, thoroughly worth the money. Our only gripe was the room... more

I see many people have been having not so good experiences lately and I hope this is not truly the case. My husband and I travelled here for our honeymoon and had a fabulous stay. We had quite possibly the best room in the hotel, with a view of the ocean and pool, high enough to not be bothered by... more

After reviewing others' reviews of the hotel I was a bit nervous, but everything turned out great! The price was right and for what we paid I was satisfied. We booked through Apple Vacations and chose to do the all-inclusive option. Upon arrival at check-in, we were given a ground floor room, which we did not want. After a few... more