I went here in January and forgot to review. The hotel itself was nice enough but I wouldnt call it 4 star. You have to walk half a mile to get to the lobby from your room if youre in any building other than the main building. At one point I slipped on the stairs and sprained my ankle because... More

Have been to many Hotels in Cancun, Paradisus was just too great, beautiful place inside and out, installations, employees. Can't wait to return with the fam next year. The food was excellent and most definitely their purpose is to please the traveler. Alcoholic beverages of all kinds and not just national, also no problem with beach towels.

Our family had a wonderful time at the Paradisus Cancun in March 2013. From the time that we arrrived at the hotel until the sad moment we had to leave, the staff could not have been friendlier or more accomodating. The beach is the nicest we have seen and we have extensively travelled throughout Mexico and the Caribbean. As for... More

Spent 7 great days at the Paradisus Cancun. The service could not have been better. It started with a call two days before I arrived from my concierge Claudia asking if there was anything she could do before i arrived. I asked for a oceanfront room which was waiting when I arrived. Claudia met me in the lobby to answer... More

Everything from the beginning was incredibly positive! Having stayed at several other Paradisus properties (Paradisus Punta Cana, Paradisus Palma Real in Punta Cana and Paradisus Princesa del Mar in Varadero), this has definitely been the best experience. We stayed at the resort for a full week, and would have extended for another week if possible. We booked one of the... More

The hotel is very nice, the restaurants service and food is great. We stayed in the Royal Service part of the hotel. This area has its own check in , bar area, beach area, and you are assigned a butler to your room. Our butler was Samuel , he spoke great English , was super friendly and willing to go... More

Just returned from 9 nights at the Paradisus Hotel which sadly I could only rate as average. First impressions of the Hotel were excellent as the communal areas were spotlessly clean, well organised and maintained. On arrival, we were met by a friendly member of staff who showed us to reception whilst the bell boy took care of our luggage.... More

I have traveled extensively throughout the Caribbean and have been to Cancun twice before however this resort's staff was the best I have come across. I the past five years I have been several times to Punta Cana, also St Johns, Barbados, Cove Bahamas, P Rico, St Thomas, Curacao, and Aruba to name a few. This resort is finely designed... More

We just returned home from a family vacation at the Paradisus. We could not have had a better time! The moment we arrived, we were escorted in to the Family Concierge lounge for a private check in. There were books, toys, games, drinks and snacks available in the lounge. Check in was a breeze. There was a thorough presentation of... More