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Gran Melia Cancun


Hotel class 4.0 of 5
Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico
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Reviews you can trust

72% Recommend
4.0 of 5 stars 751 reviews
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By trip type
All (751)
[ Date ] [ Rating ]
5 of 5 stars
allentown
12 Oct 2009 | Trip type: Couples
2/2 found this review helpful

Every October we take a short vacation to celebrate my birthday, and this was one of our best trips! Due to the time of year, the economy, and the flu outbreak, resorts in Mexico are at about a 45% occupancy rate. We've heard from other travelers that this will work to your advantage and the resorts will really cater to... more

1 of 5 stars
ontario, canada
9 Oct 2009 | Trip type: Couples
0/2 found this review helpful

We travelled to Cancun, Mexico in January 2009 - this review is a little late but nevertheless needs to be told. Our vacation got off to a rocky start from the beginning. While coming out of the airport (we were travelling w/ what used to be Conquest Vacations) we were told to go to our travel van which was in... more

5 of 5 stars
athens ga
9 Oct 2009 | Trip type: Couples
2/2 found this review helpful

I found the Gran Melia to be exceptional. My only gripe would be the closing off all but one dining area and sushi bar. Meals were exceptional but it got a tad old for 7 nights. I understand the reason as there were very few people there. Most of the hotels were at only 30% occupied so we were treated... more

4 of 5 stars
New York
8 Oct 2009 | Trip type: Friends getaway
1/1 found this review helpful

Just back from cancun, stayed in Gran Melia for 4 nights, My friends and I were out most of the time in there, we only got to try the "empty" pools and their continental breakfast (with their promotion blue card, its buy1get1 free), fantastic. Overall its a beautiful resort. btw the whole budiling have ac except ofcourse the outside pools,... more

4 of 5 stars
Melbourne, Australia
20 Sep 2009 | Trip type: Couples
2/2 found this review helpful

When we checked in we were talked into upgrading to a Deluxe King with hot tub on the balcony. The room was old & we were very unimpressed so we changed back to the original room we booked. Once we stepped into the room we were very happy, however there was no shower curtain & the bathroom lights did not... more

2 of 5 stars
Chicago
15 Sep 2009 | Trip type: Business, Friends getaway
3/4 found this review helpful

Just back from the Gran Melia in Cancun. It was probably the biggest disappointment service wise of any hotal I have ever stayed in. Beautiful hotel. Hard to believe it has no air conditioning in the lobby, bathrooms,hallway and elevators....basically only in the rooms. 22 in our party. Not even offered a bottle of water upon arrival let alone a... more

4 of 5 stars
Washington DC
13 Sep 2009 | Trip type: Couples
3/3 found this review helpful

We stayed in the Royal Service Gran Melia Hotel, September 5th-11th, and had a wonderful time. First let me give you some background about myself as a traveler. My husband and I tend to stay in Westin's and Hyatt's, though occasionally we splurge and stay at a Ritz or Four Seasons. I know good service when I see it, and... more

Overpriced
3 of 5 stars
Kent
9 Sep 2009 | Trip type: Couples
2/2 found this review helpful

From the outside Gran Melia Cancun is a beautiful hotel, typical of it class, clean with smart decorated spaces and comfortable rooms. Despite of its glossy side, GMC is a money hungry machine. Its personnel is trained to go by policies and not allowed to use their hearts or practice common sense. We paid everything in cash, they had no... more

1 of 5 stars
San Jose, CA
4 Sep 2009 | Trip type: Family
2/2 found this review helpful

While we were at the hotel a little girl was hospitalized with food poisoning and the hotel Management did not do anything to help the family or compensate them. The hotel management was terrible! Also, the hotel looks nice, but it leaks when it rains. They have towels all over the place to soak up the water. Avoid. more

Management response from
Luis Ramírez, quality control manager

Dear Guest, We are writing in reference to the comment sent to our attention. Regarding the situation you describe, we would like to share with you that we do not have another report of food poisoning or similar from these dates. Thinking in all our guests and as the norms of health remarks, we do periodical revisions in all restaurants...

5 of 5 stars
NY914
2 Sep 2009 | Trip type: Friends getaway
1/1 found this review helpful

You can stop listening to all the people on here that obviously cannot be pleased. The Gran Melia is an amazing property and an amazing value. If you can afford the Royal Service - go for it. It's worth the extra money! You get free breakfast included and you have cocktails and appetizers at night. (Plus there are all little... more

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Gran Melia Cancun Also Known As

  • Cancun Gran Melia
  • Grand Melia Cancun
  • Gran Melia
  • Melia Cancun
Address: Boulevard Kukulcan Km 16.5, Cancun 77500, Mexico