We booked a standard room and asked for a complimentary upgrade. We got it. They gave us a room in the Royal Services pyramid. This was provided just for asking free of charge. The rooms were much nicer, newer, better kept, and included special amenities like a prive RS pool area, better pool chairs, towels, and we were served food... more

This is the fourth time in 7 years I have stayed at this hotel when traveling to Cancun. I have been impressed by the level of service each and every time. FYI- I have high expectations regarding hotel service. My fiance and I stayed here from July 1st to July 9th. Prior to my trip, I contacted the hotel's general... more

Upside of things We stayed at The Grand Melia Resort June 27- July 4 2009. We traveled with 7 adults (My parents in their 50’s and us kids in our 20’s) The hotel is gorgeous and well maintained. When you first step foot inside the lobby your jaw will drop when you see the incredible courtyard with the 10 story... more

My husband and I stayed a week at the Gran Meila Cancun for our wedding. We had 25 guests with us that all stayed at the Gran Melia. (Except two people who stayed at the Casa Magna) Everyone loved it. The beach was beautiful but you could not swim in the ocean. The water was to rough. We really enjoyed... more

Like the other travelers that stayed there late May, we found the hotel at about 30% capacity. The hotel had closed a few of the restaurants and some of the pools. To add insult to injury, they gave us a lagoon view room with two full size beds when they could easily have given us a single king size bedroom... more

I stayed at this resort with my boyfriend 6/12/09-6/17/09. It was overall a very good experience. This was our first time in Mexico and have never stayed at a "resort" before. We had a lagoon view deluxe king room that was in the 3rd tower on the 2nd floor. This hotel is very easy on the eyes but not easy... more

When we first arived at this hotel we were speechless. As soon as you walk in it is breathtaking view. It feels like you stepped in to a lovely garden rather than a hotel. The staff welcome you with moistening towels and are extremely attentive to all your needs. My fiance and I stay in cancun for 6 days. we... more

We purchased our hotel package through luxury link and had a great deal. The hotel is amazingly beautiful. The staff were fluently English-efficient, courteous, and helpful. They were also really friendly and had a great memory as they remembered us. They checked in with us each day when they saw us within the hotel lobby to see how we're doing... more

First let me say that I read all the reviews before I left so I was a bit.....I wasnt expecting the best. I thought it was going to be ok at best. However I was SOOOO WRONG!! This hotel was on of the best I've ever stayed in. I live in Chicago where weve got pretty ritzy places and I... more