We stayed at the riu for four nights and five days! It was absolutely wonderful! Service was great and the hotel had an amazing view from every angle! We are definately going back next year! We had one of the sweets and it was definately worth it very large and just beautiful! The only complaint that we had was the... more

Great hotel, very well localised, next to a wonderfull beach, nice and varied food. more

We didn't experience a musty, damp smell in our room (my bil and sil unfortunately did) but there were too many problems for me to enjoy our stay here. We got a room on the 15 floor or so and while the view was amazing we found out the hard way that a floor that high is actually a bad... more

Just got home last night, and it was none too soon for us. Upon arriving I called Yahoo Travel that I had booked with to get out of the Riu, it was old, musky and sour smelling. They told me they could nhot help me, so we were stuck for 8 days in a place we hated!!! We did try... more

if you are a fan of inattentive, unkowing, and unprepared hotel staff, go to this hotel. if you like waiting in seemingly interminable lines for simple things like room keys, go to this hotel. if you like being told you have to make reservations for dinner a full day in advance (when your stay is only one night) and then... more

First of all I want to let you know that I have been is this hotel during 8 days, all of them with rain and even a tropical storm (IDA was the name)... I have not seen any sun at all. Enought to destroy your holiday... wright?... Wrong, at least not if you stay in RIU Cancun... let's start... LOCATION... more

We stayed at the riu for 2weeks and were lucky to have even had 4full days of sun. Obviously the weather can not be accountedf for but it has a major impact on how you view the resort/hotel. One day we were advised by the hotel not to leave due to hurricane Ida; this would make you think that the... more

My review is possibly clouded by the fact that the weather was HORRIBLE for the duration of the week I was at RIU Cancun. Obviously the hotel is not to blame for the cold, windy, torrentially rainy weather. So maybe I'm just being cranky, but here are my complaints: - Terrible food...You expect mediocrity at low-cost all inclusive resorts, but... more

We were relocated to this hotel after our plane was cancelled. Although the drive-way and reception are quite grand dont be fooled..... we were given a room that was horrific. There was a constant strong damp smell in the air, the sheets were not clean and the room was generally dirty - it honestly felt like the room had not... more