We had read the reviews on the internet and were a bit worried to what we had let ourselves in for. How wrong could we have been. On arrival at the hotel we were shown to a room where we were given a drink and our keys to our room(422). The hotel is kept very clean the staff can not... more

Every year my friends and I go to the RIU Cancun for a girl’s trip. I have read some of the reviews here and thought I would give some more detailed information for people who are thinking of staying at this resort. I’d like to start by saying we love this resort and the staff, but there are a few... more

My partner and I went here on the 5th September. We have been before about 2 years ago. Was not too disappointed but some things had not changed i.e. the Americans in the pool, shouting, screaming, drunk, smoking...... Not good. At least the other pools o.k. but they do tend to take over. My advice is go after 10th Sept... more

we were at the riu cancun hotel from7/09/2009 until 21/09/2009, this is the best holiday we have ever had, The staff were fantastic, the rooms were o.k. but lets face it you only sleep in them. The food was great my friend is very picky but she ate and liked every meal. We did try the steak house but 2... more

Location: for the hotel was great you a two blocks away from downtown Cancun. The hotel was spotless the employees were always cleaning. There are Five pools but I wouldn't recommend swimming in the swim up bar pool. The people who where in it never got out so you can guess where they were peeing at... The water was clear... more

Just came back today.. (Sept.27, 2009). I do have high standards and should not have gone to all inclusive deals. Anyway, food tasted the same every meal. There were a lot of it but on a third day we hated even the smell of that buffet. Actually, smell was my main complaint. Rooms smelled of mold (I know - oceanfront... more

ive jus returned from 2 weeks in the riu cancun, my 2nd time back as i went in may 2004. there is nothing negative i could say about this place, everything is amazing - the staff are so friendly, the hotel immaculate and the food never disapointed with so much variety, not to mention the cocktails! the rooms are lovely... more

Stayed at the Riu cancun august 2009 and it was amazing. From the minute we arrived in the hotel we had cocktails thrust in our hands. The service for this hotel was out of this world, the staff couldn't have been more friendlier and helpful if they tried. Rooms were comfortable, people complain about the beds being hard but it... more

Hope to keep this short, sweet & informative. The RIU Cancun was much better than I expected after reading some of the reviews. Our travel dates were Aug 25-Sept 5. Don't know what some people expect but we were totally and completely satisfied. Very clean place inside & out, staff always cleaning. BEAUTIFUL HOTEL! Called for towels once and extra... more