This is genuinely the best hotel I have ever stayed in! The hotel itself is absolutely gorgeous! The staff are exceptionally friendly and helpful. From the moment you arrive, until the moment you leave, it is amazing. I travelled with my boyfriend to Cancun for a holiday, and we stayed 7 nights. We loved every minute of it. Most days... more

PRIOR TO TRAVELING : Booked through expedia a flight and hotel pkg. My friend whom was traveling from Baltimore and I from Denver were booked seperately for air and the hotel for the (2) of us was attached to my flight pkg. My documents showed 2 passengers traveling but only 1 adult in the hotel portion. I called expedia and... more

First off, I have traveled a lot, and have never taken the time to write about it. This time, I was awestruck. I planned this trip for my boyfriend's birthday. Based on reviews, I was about to book at a different (5-star) hotel when my boyfriend suggested we stay at an all inclusive. After researching, I felt 100% confident that... more

We were a little nervous coming here based on some of the reviews, but we found this hotel to be great. We are pretty easy going, and I think some of the bad reviews may have been isolated incidents of poor service or just people that expect a lot from their vacation. For what we paid, we were very pleased... more

Truly an unforgettable experience. The decor is beautiful and the grounds are kept immaculate. The entire staff is friendly and very accomodating. I cannot say one bad thing about either the decor or staff. The rooms are very nice. This was our fifth stay here and we have always had an oceanview junior suite. There is plenty of space, big... more

Me and my partner stayed at the Riu Palace from 9th Sept until 21st Sept and we did not want to leave. I had read dozens of reviews on the palace before we went so I would have an idea of what to expect. When we pulled up in the coach to the hotel everyone on the bus was already... more

There is not one thing i could fault this hotel on it is beautiful you are treated like royalty wonderfull am booking for next year more

I got back yesterday after a 4 day weekend with my girlfriend. We stayed at Riu Cancun two years ago, and have become loyal Riu fans. RPLA is next door to Riu Cancun, and is more of a formal atmosphere. Both Hotels are amazing clean, and grand, but the Palace just feels like you should be dressed up a little... more

I was looking for a place to spend our honeymoon and after checking out little less pricey hotels in Cancun i ran across the Riu Palace. I read all the reviews and decided to try this one. It was absolutely great!Everything! We got free upgrade to ocean view room and special gift for honeymooners. Customer service was awesome everywhere( restaurants,... more