We took the family on vacation hoping for my husband and I to relax and also hoping for my young adult children to have some fun. The hotel was nice from the outside. The rooms looked nice but had a sickening musty/moldy damp smell. Most of the staff was nice but the front desk was not super friendly -especially when... More

I previously visited Cancun in May of 2010 and stayed at the Riu Cancun. This trip was a college graduation trip with a few girlfriends and was perfect for that type of trip. Recently, I traveled to Cancun with my family (parents and a brother of 20 years old) and chose to stay at the Riu Palace las Americas. We... More

Excellent buidling, staff helpful, extra special virgin cocktails. So much food - you will put on weight! Much more than we could expect from americanised all-inclusive. great bech resort - More

Hi I took my daughter for her Sweet 16 and was pleasantly surprised with the amenities. The room was nice except the faded bed spreads cheapen the decor. 4 bottles: Jose Cuervo, Bacardi, Smirnoff Vodka, Presidente Brandy in our Junior suite. two full beds pulled together with a step down livingroom. The close proximity of the beds would have been... More

Me and my boyfriend came here in June 2011, for 10days. I'd say it was the pmerfect length of time, the weather was boiling a little cloudy sometimes but I still came home with a good tan!! The staff are amazing they treat you like a king or queen, the rooms are immaculate, and I was worried about the reviews... More

we stayed at this hotel out of this world ,,, walked along the beach the sea was so clear and warm i was walking in paradise ,,,,the staff were excellent didnt need to move they were at eveht ry turn ...the only downside was was not much happening at childrens club (SHE IS 11) .. it is along flight from... More

The riu was the seconde stay in an all inclusive resort for us here in cancun. The pool area is very crowed and we hade to stay up early to catch a good place. The people leave early their towel. It feels like a fight for the best place.. The beach is very small and so the seats are limited.The... More

This our 5th year at Riu resorts (we stayed in Puerto Vallarta) and first time at Riu Palace. After trying and disliking service,food, attitude, hygeine at 3-4 star Riu hotels we decided to try the top - Riu Palace in Cancun. We arrived Christmas eve (Dec 24th at 11Am) and during check in were informed that kids over the age... More

I'm a little late writing this, as my friends and I went down in early November, but my strongest memories were of the entertainment and bar staff at the activity pool. Jack, Esteban, Karina, and the totally adorable Emily and Adrian (and all the rest!) did their best to get us up and active and kept the music going. I've... More