My best friend and I stayed at the Riu Palace...best vacation ever. -Check In: Got our room right away. Desk staff were so friendly and helpful. -Rooms: Beautiful and very clean. We stayed in a Junior Suite Ocean Front View (Rm 4290). They are extremely clean. Only two negatives - we left the balcony sliding door open for 30 minutes... more

We stayed here in Feb and again in Sept. We brought another couple with us on the second trip and we had an even better time! I love reading the reviews, everyone is so super-critical. 99% of the food, drink and service, we got was excellent. If, on the rare occasion, I got something that was not to my taste,... more

So this will be a detailed review and lengthy but if you really want to know wat to expect at Riu read on.. & anyone reading should know that i am a high maintenance person. Look at the pictures bc the hotel is EXACTLY as shown- picture perfect. SO CLEAN.. they are constantly cleaning everything- its ridic how hard they... more

I just came back with my partner from the Riu Palace las americas and I have very mixed feelings about this hotel. I have previously stayed at the Riu cancun which is just next door to the Riu Palace but had heard many times people saying that the Palace was much better, so as I wanted some romantic special time... more

We stayed at the Riu Palace four nights mid-Sep 2009. Booked online and got a great room. Checkin was a breeze. We had a balcony on the fifth floor with a superb view. The motel is incredibly clean and smells that way too. The entire place is adorned with rich woodwork, tile, granite, and art work. There is a distinctly... more

We were booked to go early May to Cancun and our flight was cancelled due to swine flu so we moved to Dominican Republic. We both had our hearts set on Cancun and when the flights started again and we were allowed to swap back we were delighted. From the moment we arrived at the Riu Palace the service from... more

Our Thomsons brochure promises: Honeymooners will receive a complimentary fruit basket and an extra bottle of tequila in their room on arrival. We had also been told that you get a free upgrade to pool view and they would make us feel really special as it was our honeymoon. When we got to the reception we were told we couldn't... more

We stayed at the Riu Palace the first week of September, 2009. This was our 3rd trip to Cancun and our 4th time at an all inclusive. This time we traveled with another couple who had never been to Mexico. Overall there were some good things about the resort, but there were also some significant negatives that resulted in a... more

Quite simply a seriously top class hotel - excellent service, fantastic food and amazing facilities. For me, the staff were the highlight of the stay; they were attentive, helpful and friendly. If you are visiting Cancun, you must stay here. more