Location is good but for people who like the beach be aware that hotel block the sun about 2 PM this time of year. Beach is small but nice. Yes there is smell in the hall and room but you can leave with that because it is Caribbean climate. The food is much better and much more variety in Riu... More

Firstly can I say you will have a great time, it is Cancun and Mexico after all. Rooms very nice, clean, quite large, optics with different types of spirits (two single beds pushed together) flat screen television with mostly Spanish programmes on but you don’t go on holiday to watch the tele; we had a sea view which was beautiful.... More

This property is amazing!! Pros- the staff is awesome!! Always had drinks, beach waitors, came and left us drinks, or asked us all the time if we wanted any drinks. I tried all the slushie drinks- YUMM!! We tipped a little bit, which you don't have to at all. It was the same great service, whether you tipped or not-... More

Rui Palace Las Americas exceeded our expectations. Our room was amazing...the fridge came stocked with beer and liquor. The service was amazing. Our pool server always had our drinks full. We ate at all of the restaurants and the food was great! More

Just returned from one week in the Riu Palace Las Americas. Hotel was amazing, staff couldnt do any more for you, they really deserve to be tipped well. Food out of this world. Only restaurant we found disappointing was the Brazilian, would sooner have had an extra night in the Japanese. Ocean view suites out of this world, what a... More

We have just returned from a five day stay travelling with a party of 15 (8 rooms). The check in was very fast and smooth with envelopes waiting behind the desk for all eigtht rooms. EVERYONE found the food good even the two vegetarians in our party. The choice was good and changed every day, the only moan was that... More

Just returned from a 10 day stay & would stay again. The service could not be better in all restaurants,bars and the beach. You never have an empty glass. These people go out of their way to make sure you are happy. We had a perfect view from our corner balcony room on the 4th floor. The breakfast buffet was... More

Overall, the hotel is very nice. Excellent food, and the location of the main dining area overlooks the water, giving you a beautiful view, especially for breakfast. Overall, we had two qualms about this hotel. First, we went in mid-December, and because the sun starts to set rather early (about 3 PM), there is very little sun left on the... More

Pros: Beach was narrow but very nice, some rocks in the water Staff was wonderful Nice outdoor and indoor jacuzzis overlooking the beach Great buffet breakfast We got upgraded to the 8th floor with an ocean view Cons: When you arrive you need to book all restaurants two days ahead, but there is nothing left when you get there, you... More