Air in the room hardly worked. Beach had standing water in the sand...actual puddles and it smelled like sulfur so strong you could not stay outside for long. Had large red ants in the bathroom. Did not stay a full day. Moved to another hotel. More

The hotel is not a 5 star more of a 3 star but also you are not getting charged for a 35 start price. But i have stayed in the Riu Cancun hotel with my girlfriend and another couple the price diffrence of $280 was worth paying for the international buffette the no need for waiting and the fresh air... More

hello, we planned our trip since april, we we so excited to go,and when we got to the hotel, everything change, it took like thirty min in order for get register, they just gav e us the the key rooms and didnt explain anything more, elevators took for ever, the 4th floor had to wait till some one from the... More

I stayed in this hotel a total of 5 days with a bunch of girlfriends. when we arrived it was nice, a bit smaller than expected but overall nice... until we walked into the lobby which was hotter than it was outside. fortunately we got our rooms quickly and couldnt wait to get to them.... UNTIL WE ACTUALLY SAW THEM...... More

We stayed here because of the bargain price and the pictures looked good online. It is a beautiful place, but when the weather is 90plus degrees you want comfort when you go inside. The only air conditioning was in the rooms, and it only cooled to about 85 degrees at full blast. We were put in the newer section since... More

this was my 3rd stay at Oasis Viva. I beleive critics on this hotel go in all directions bcz it all depends on your expectations... This is a small resort so it's convenient to get around fast.... Service is amazing, at checkin, at the restaurant the cleaning staff everyone is nice. Food: we ate everyday at the buffet and there... More

What a disgrace!!! My daughter and I spent 5 days in the hotel, and we could NOT wait to come home!! What a shame hugh, since we were both so looking forward to our days in Cancun. We arrived on Wed. 6/30, at approx 2:30 in the afternoon, only to be told no rooms were yet available, that we could... More