I have stayed at Hotel Aqua several times in the past, but recently had my destination wedding there with 80 guests in attendance in November, 2008. The location is excellent as it is right across from the main mall La Isla. The service was exceptional, and all of my guests were greeted promptly and were made to feel very welcomed.... more

For a Fiesta Americana hotel the Aqua was quite impressive. From check-in to check-out everyone was extremely hospitable and kind. I even fell sick while staying at the hotel (not food related) and they were kind enough to get me a doctor and at a very reasonable price. I can't speak for comparable value since I haven't stayed at any... more

Exept from Front desk treatment, they are all so great. Hotel gives you and relax ambience and thecomfort of comtemporary stile. magnificent pool and excelent concierge Department. People at front desk are quite distant if you compare them with the rest of the staff. I don't regret having being sent there due to hotels overcrowd. Ag more

My boyfriend and I stayed at the Aqua on March 20 -24, 2009. At the airport, beware of the Chamber of Commerce and Tourism staff; they try to promote timeshares and give you free tours of Cancun. The catch is you have to leave a deposit of $20.00 per each free tour which is 100% reimbursable. The scam is you... more

My 20-year old niece wanted to go somewhere warm for Spring Break with three of her college roommates so my partner and I offered to chaperone them to Mexico. This was my 8th trip to Cancun. As far as luxury hotels there, I’ve stayed at Le Meridien twice and JW Marriott twice. They’re both highly recommended but I’ve always wanted... more

Aqua was an overall disappointing experience for myself and my family. When i am paying prices in the >300/night range, i expect the facilities/atmosphere/staff quality/amenities/food to reflect a higher end hotel experience. The hotel staff was adequate at best/not much more. Service at breakfast (which was included in our package) was excellent. Service everywhere else was poor. Food and drinks... more

My husband and I just returned from a wonderful mini-vacation at the Aqua Cancun (March 22 to March 26). We booked this hotel based on the positive ratings on tripadvisor and we are so glad we did. It was our first vacation without our toddler daughter and my husband and I were looking for a couple of days of pampering... more

My sister and I booked a 4 night stay at the Aqua Cancun to spend time reflecting on the one year anniversary of the loss of both of our parents. We knew it would be time for spring break so we thought we were being careful which hotel to choose. Although there were only a handful of college kids, the... more

This was an absolutely amazing hotel. We stayed from March 7-11,2009. The service was above and beyond. The hotel is beautiful, the food was excellent, and the location perfect. We spent the entire stay at the hotel or the mall across the street. There was no need to go anywhere else. We reserved a cabana overlooking the ocean for 2... more