I read the reviews and decided that we should give it a chance! This was our first trip to Mexico. First impression was great! Lobby and front desk area beautiful, however not air conditioned. Not a big deal if you don't have to spend time there! Pool area and beach area also beautiful, clean, people working all the time, painting,... more

When I first arrived late at night, I was quite disappointed. Not a very friendly front desk staff, weird odour all over the hotel, apalling corridors, oldish rooms. But slowly I got used to it and at the end quite enjoyed the hotel (did not stay inside much though, was out almost all day). The swimming pool with a swim-up... more

The room stank of mould, It made me sick!! They put me down the hall in the new phase and then demanded 3980$ premium.....I had asked for new phase before we traveled through our tour operator. Everyday meetings and confrontations with different managers and tour reps we got it down to 1200$ on day 9 the last day I got... more

This hotel is in very poor condition. The food was cold in the buffet line, the beach had a an awful smell, there was no ac anywhere but the room. The room itself smelled of musty mildew, was not clean the water from the shower smelled bad and was brown. And to top it all off they had the biggest... more

Very nice for the money! People were constantly cleaning everything! I was very suprised. We visited the sister hotels and decided we liked this one best because it had a lot of tiki huts on the beach and barely any waves. Cancun is known for the waves. They almost carry you away at other beaches. Plus, other beaches there was... more

My boyfriend and I got an incredible semi- last minute deal on this hotel. It was the cheapest we could find for 5 nights (under $500 a person for all inclusive, room, and flight from the US.) We just wanted an escape from the cold north eastern weather and we found it! The grounds were beautiful and plenty of beach... more

We are frequent travellers to Cancun and the Mayan Riviera. We chose the Oasis given the 4 star rating, availability of an oceanview room and a very reasonable price. We have stayed at numerous different properties including Bahia Principe, Riu and Barcelo chains. This is not a 4 star hotel. I guess most reviews sum this up fairly well -... more

We read all of the reviews and decided to give this hotel try. The worse of this hotel is the beach. The water is just like lake water and there is sea weed everywhere which smells too. The rooms were pretty old and not very clean. They also did not have a bathtub/shower combo, only a tiny shower that took... more

I got this trip from the travel agency. The lobby is a little bit dark. It's not your awesome lobby that you could see on hotels. Anyway, it's clean and the staff are friendly. The concierge staff needs a little more customer service training. They did not inform us the value of the towel card. Keep your towel cards and... more