It was our first all-inclusive trip, and this might not have been the best place to start! The food was incredible and all a la carte, and liquor was all top shelf upon request. Room service had much larger portions and was delicious as well! We stayed in an ocean front unit, not the casitas (which were a little steep),... more

I have stayed here before as stated in a different post but went back in September on a business/leisure trip and what a trip. While I wish my wife was with me I still had a good time meeting people from all over and eating the delicious food. I started my stay in a a Casita upper and after 1... more

After a horrible trip at the Grand Sirenis for 4 nights we moved to this resort. The staff was great, the entertainment was fabulous, food and drinks were superb, and the pools were nice and clean. Thank you to the staff at the El Dorado! more

My hsuband and I stayed in a swim up room, arrived 11/18 and left 11/28/2009. If you have never stayed at a resort you loved before you will most likley be delighted with this resort. However if you have stayed at a resort with fantastic customer service, attention to detail and treat you like a guest you will probably not... more

This hotel had been highly recommended to us. The hotel itself is fabulous, but I would agree that the villa rooms are not as good as you would expect. The maid service was good and the food was excellent. On our first day at the hotel my mobile phone was stolen from the breakfast table reported it to the staff... more

We arrived on the tail end of Ida to celebrate our 25th Anniversary. It was actually in September but due to job and the possibility of bad weather, we postponed it! Because our Anniversary was not within 30 days the hotel would not grant a candelight dinner or couples massage unless we wanted to pay the usual rate. That should... more

A relative recommended this hotel to us. We arrived over the Thanksgiving break, and it seemed like there weren't very many people there. Everything was fantastic, but didn't just stay at the resort and try to live 'all-inclusive." We went to Chechin Itza, Tulum and Playa del Carmen, and I highly recommend that you do too. Rooms: Skip the Casitas... more

Everything was excellent, the rooms were clean and beautiful. I loved the way this hotel was set up, no matter where you're room is you are near a bar and a pool, I loved it!! The food was absolutly amazing! Espeacially the Italian and the Fondue restaurant, wonderful! The staff was very accomadating and very nice. The drinks seemed to... more

The rooms smell like mold on the villa side. The resort is beautiful but the rooms on the villa side are old, moldy and musty smelling. They tried to pretend like the smell was because they were putting down new flooring in the rooms. The food was pretty good. The room service menu was lacking and not good. I would... more