We are not owners...but rented the timeshare from one of the owners. While the location and service were great, the rooms had little to be desired. Every day, at least twice a day, there were strong sewage smells coming out of our bathrooms. We had cockroaches. The kitchen smelled so bad -- mostly from the plumbing -- that it was... more

The resort, while old and small for Cancun, was very nice. The rooms were big, with everything we needed. Having an extra room was a must with kids. The beach was great and having access to all of the Westin's ammenities made the location perfect. The service from the Regina was only OK. They were never very interested in providing... more

We have just returned from Christmas-New Year's Week at the Club Regina Cancun. WE are owners at the Club in Cabo and the place in Cancun is the polar opposite of the place in Cabo.To start with, the service is the worst I have ever experienced. We arrived at the Westin two days before our move in and I spoke... more

I am an owner with Club Regina. This is the first time we stayed in Cancun and I would never go to this hotel again. We arrived late in the day after a long flight and a wait for baggage that didn't arrive for another two days. . When we arrived, we were advised that we were "too late" for... more

This was our worst experience in Mexico ever, and we came here as owners in the Raintree vacation club, Cancun. We reserved our unit 13 months in advance--last October. We arrived at the check in time 4:00, and were told that no room had been assigned to us. We asked why and were told that the manager was out and... more

We are Club Regina Owners and swapped from Los Cabos into Cancun and planned to stay for 7 nights. The first thing we did wrong was that we failed to heed the warnings that were already posted on this site. Thanks so much for your honesty. Check in took 3hrs and when we finally received the key to our room... more

We are Raintree Vacation Club owners. We (a family of 4) stayed there from 6/28 - 7/1 and had a pleasant time there. Our ocean view suite (a master bed room, a joint room with kitchen and sofabed, dining tables) on the 3rd floor (the same floor as the lobby) has a wonderful view of ocean and swimming pool. It... more

We stayed in two units at this timeshare. Both were very nice but the first was on the first floor right next to the huge condo tower under construction on the adjacent property so we asked to be moved. Next day we were assigned a 5th floor room away from the site. We had asked for an ocean view room... more

We just finished a very enjoyable week at Club Regina Cancun. For the sake of full disclosure we are Raintree Vacation Owners and have been traveling to this place since 1995. As I often do before traveling, I spent some time looking at tripadvisor.com and was surprised to see some of the negative comments. However, we had not traveled to... more