I went to Cancun from July 12th to July 16th and I made my reservations on this hotel because some goods comments from other people. I arrived at night so I was very tired so I had to wait in the lobby for more than 30 minutes because is only one person attending people. Later on I went to my... more

This was definitely one of my best hotel experiences ever. As college students studying in Merida, my friends and I didn't have that much money to spend, but managed to get 3 days/2 nights all inclusive for 1300 pesos per person. Check-in was a breeze (free champagne!) and we didn't have to wear those annoying bracelets that a lot of... more

This hotel is GORGEOUS. I had so much fun in Mexico, and i would not wanna stay anywhere else. I am comming back this summer no doubt about it too. Its so gorgeous, peaceful, and relaxful. The food at the hotel was good, the service was pretty terrible but the food made up for it. The people were very kind... more

Bel Air, My son and I we were for a short trip to Can-Cun, some friends recommend us this hotel, we were never believe them how amazing, relaxing, peacefully place it is, the view from the room, the pool area, and the BEACH, the staff, the location is perfect, if you want party you can always take the bus to... more

We went on a wild card with gotravel direct -DON'T EVER DO IT -it was supposed to be a 41/2* or better and wasn't even close-started with waiting for food at the non existing pool mexican snack bar that opened when ever they felt like getting to it. Not having enough lounge chairs for us to seat on, not enough... more

i stayed in this hotel for three nights and i honestly can say that from bottom to top this hotel offering you to completely pleasure and relax. stuff was unbelievable helpfull room cleanlng was almost perfect and the ocean view was gorgeous.ok it was a quite far from the party area but if you spend 7 dollars a day and... more

My husband and I stayed at the Bel Air for two nights because we couldn't check in to our timeshare until Saturday and I must say, it was a great experience. When we first arrived, we were greeted with a glass of champagne. All of the staff were wonderful and they were always there to help you with anything you... more

This is the worst hotel I have stayed in EVER...and we stay in hotels a lot! First, I booked online and we decided to go a day early. So, I called and they said that they had lots of vacancy, which is obvious because of the swine flu, violence, etc in Mexico. We showed up at 11pm after a long... more

I do not understand the bad reviews this hotel has. The food is really good, they prepare it for you at the moment. The staff, even if they do not speak perfect english, they try to do their best to help you out. The hotel is very clean. We got a nice ocen view room and the housekeeper did an... more