We had a wonderful time! I was so woried after reading some of the comments, our trip was great! We stayed three nights and came down with three other couples. We had no problems with hot water or air conditioning. There are safes in the room for locking up valuables. The food was amazing!! Lots of different options for vegetarians.... more

We stayed for 4 night for our anniversary. The air conditioning didn't work in our room, but they fixed it while we went out on the beach. Our showers were cold water. There were ants in the bathroom and bedroom area. The all inclusive includes bottom shelf alcohol, draft beer and just one bottle of water, but you can buy... more

Stayed here 6 nights and disovered the Beach photo is not anything close to reality. This is a lagoon, man made beach with very little appeal. Close to downtown and the bus is very accessible as many have stated. If you need to be near DT then it is OK for that. If you want a Beach Resort...this is NOT... more

Honestly for the money it was so worth it. The people were so friendly... no there english wasnt perfect but we are in there country. The bar did close a little early but a few drinks there and then out on the town. If wanting to do something outside the hotel there was many of travel agents to help you... more

I am from Brazil and that was my first time in Cancun. I have read many reviews here picturing a bad hotel. Big problem: I had booked it in advance and there was not much to do... After staying 5 days there with my wife and 2 daughters (9 and 12 years old) the only thing I can say is... more

We just returned from a week vacation at the Holiday Inn. The hotel was great for the price. While the rooms were not those of a 5-star hotel, they were clean, the hotel staff was friendly and responsive to requests, and the hotel is in a great location (outside of the tourist zone and only minutes by bus to downtown.)... more

This is just a basic hotel. If you want a dreamy piece of paradise or a once in a lifetime tropical vacation, don't stay here. The pools were just average and shaded by the hotel most of the day. The beach is a joke, surely the tiniest one on the strip. There is nothing pretty about the setting. The location... more

Worst stay of my life! Not one person staying there even spoke english! The only people in that tiny pool were mexican children. We got our money stolen from the room. Not to mention we got there and they said we were not all inclusive so we had to pay DOUBLE. The service was horrible, no entertainment, people at the... more

I rate this hotel -5. My room 2304 was infested with bedbugs. If any of the other reviews were decent, they were just lucky. Now thanks to this hotel I have to have all my belongings treated before I can even bring them back into my home, or I have to throw away most of my stuff. This hotel made... more