I traveled with a group of 11 people the beginning of January. We had four rooms scattered throughout hotel. All rooms were very clean and had amazing views. The maid service did great and we always had clean towels. The food was good to very good. We ate at Big Ben's and Portofino twice, both times the food was excellent... More

We enjoyed our stay. The room was large and slept 3 people since there was a fold down couch that was very comfortable. The bathroom was large but could use some updating. The service in most of the hotel was pretty good except in the restaurants. The food in the specialty restaurants was fair at best. Out of 4 nights,... More

The thing is about reading these reviews, is most people have something else to compare it to. People who have never stayed at a real 4 star or higher resort probably would not know the difference. We always stay at one of the Palace resorts(moon, beach, cancun, or sun). If you compare this resort to any of the previous mentioned,... More

Upon arrival to the Great Parnassus, there is a grand lobby which leads to an enormous open-air hotel. During the day, the hotel is pretty dark and gloomy. The buffet left a lot to be desired. To appear to be a nice hotel, GP has a formal French restaurant. We were not allowed in with jeans and a polo. All... More

Could anyone tell me if there is free internet service or we need to pay for it. We are leaving in one week. I read all the bad and good comments. Thanks for the helpful tip. This is our first all inclusive trip to Cancun. More

We were not greeted upon arrival. Paid for a Deluxe ocean view, which we did not get. We complained, so they gave us a different room. Both rooms were OLD and had a stained up nasty futon in the room. We paid $150.00 to change Hotels. I sent a 2 page letter to Apple after we got home. They were... More

We went as a group of 7. We are all between the ages of 20-23. We arrived on Jan 5th and upon arrival it was a fast check in. We received our ocean suite as paid for, but with 2 double beds, even though we requested a king bed, but not the hotels fault as its just a request and... More

Dec31, 2011-Jan7, 2012 Arrangements made by relative through time share for 5 rooms to accomodate 14 family members. Literally held hostage by hotel security on last day because of an error in paper work by front desk staff. We were the last family to leave on an evening flight on last day. My cousin who booked all rooms made final... More

This was my second trip here. Our stay was Jan4-Jan11th. We had an upgrade in our room which was a nice surpise, it included a bottle of champange and a fruit basket, our room overlooked the lagoon which is great for viewing the sunsets. There is a very large beach here with room for everyone. Drink service on the beach... More