My husband and 2 other friends just returned from a short stay at this incredibly luxurious resort. We were staying at the sister hotel, Gran Caribe Real. It was nice there, but lots of families and groups. Because we have a membership with their vacation club, we had an opportunity to upgrade here for a fair price. We are SO... more

If anyone could complain about this hotel, they obviously live a very unsatisfied life! Everything we experienced here was sublime. The staff could not have been any more helpful or friendly. The food was beautiful. The decor and overall ambience of the hotel was exceptional! Would undoubtedly recommend this hotel to anyone in need of a quiet and luxurious break... more

First of all, Green128 is 100% on the ball. If people want a hotel that is like the Ritz-Carlton, stay at the Ritz-Carlton!! You can't go into Asda expecting it to be like Tesco! Jeez! I have never been on holiday and missed it as mush as i have this one. The Royal Cancun is an amazing hotel. As Cymrulad1106... more

I will start off by agreeing with everything green128 has added,some people expect the world and need to get over themselves as there is more to life that moaning about silly little things After a long flight from London-gatwick we landed and time and got a taxi transfer to the hotel,on arrival at the royal we were taken to the... more

The purpose of your stay at the Royal is not your comfort but the Royal's chance to sell you a timeshare. It is obnoxious and on the second floor there is a sales room that is straight out of Glengarry Glen Ross. If you want a 4-star experience, good food and high quality drinks - stay somewhere else. I recommend... more

We loved our stay at The Royal Cancun. It was our honeymoon and they prepared our room beautifully with rose petals on the bed. One afternoon the Mexican government was out on the beach doing some work. The hotel sent an apology letter and a bottle of champagne to every room. Very classy move. They have what they call a... more

For all those considering the Royal, here is a reality-based review: 1. Food is NOT free. It's part of your all-inclusive package which you PAID for. Key words: "all-inclusive." Take these words at face value. You are NOT at the Ritz. If you wanted Ritz-type food, feel free to stay at the Ritz. By nature, all-inclusive is subpar, but for... more

We just returned from our second stay at the Royal,and we found the quality of the hotel has sadly diminished. The food which was fantastic the first time around has changed everything seems to be cooked in mounts of salt which is OK if you like salty food but not my favorite , we ordered room service one night and... more

We went with two other couple and had a great time, We upgraded to a Royal suite great views, spotless rooms. food great, the steaks were hugh, all cooked fresh in front of you in the Spice restaurant. I is a buffet restaurant but fantastic. We tried the other restaurant but were very disappointed, so we just eat at Spice.... more