This was our third trip to the Royal in 4 years. We did buy a membership the first year we were there - no regrets! Besides the beautiful hotel and grounds and amazing beach, what really makes this resort exceptional is the wonderful staff. They are all professional, friendly and seem to enjoy helping to make your stay special. I... More

I never write reviews but after this trip I feel it is a must. We originally booked the Gran Porto Real Playa Del Carmen through Westjet Vacations for 7 nights, on our 2nd night there we were offered a free upgrade to their sister property The Royal Cancun.. Absolutely 100% yes we took this opportunity. Junior suite Oceanfront is awesome..... More

Stayed at the Royal in Cancun for 2 weeks and all I can say is: the name covers the expectations! Of course, like every hotel, there are little things which could be better, but honestly these 2 weeks flew by and we hate to have to leave the Royal. Some people will complain about the smallest details, well I have... More

Me and my partner travel alot, we have been to cancun 3 times and just everything about this hotel was perfect. When we return to cancun which will hopefully be soon we are for sure staying here again. Staff- were always avaliable to answer any questions we had they made our vacation very pleasant and would give them 5 stars... More

Stick to basic room--why pay more ? all rooms have ocean views More

We checked in and got a room on the 8th floor since we picked our room a couple of days before. We upgraded and a couple of days later we moved into the swim up suite and it was well worth it. You don't have to get up early to go and get a chair, you can get up when... More

I never write reviews for hotels but The Royal deserves one....... My boyfriend and I booked to stay at The Royal after hearing positive reviews on trip advisor and also from our friends. We had seen the odd review about money being robbed from the rooms but we did not think this would happen to us....how wrong were we! Like... More

My mom and I traveled to Cancun for the first time, originally planning on staying at the Gran Caribe. We did stay for one night, but the next day we did the time share tour and ended up getting a free upgrade to the Royal. We were ecstatic! My mom had even messed up our reservation (we needed one more... More

My husband and I have been there a couple of times and we love it! The treatment is amazing, the staff are super great and the food is delicious. All their staff is very nice and kind but we have a favorite. Guillermo, he works at Pelicano's and he's by far their most valuable employee. He's extremely nice, courteous, and... More