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The Royal in Cancun

4.5 of 5
Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico
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Ranked #4 of 170 hotels in Cancun
4.5 of 5 stars 2626 Reviews
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2,626 reviews from our community

What travellers say about this hotel
  • Room service(137)
  • Maria Marie(113)
  • Chef plate(98)
  • Very good(96)
  • Lobby bar(83)
  • Time share(80)
  • Pool area(68)
  • Ocean views(53)
  • Corner suite(50)
  • King size bed(16)
Traveller rating
    1,970
    405
    121
    68
    62
Only show reviews for Family (184) | Couples (1956) | Business (31)
Date Rating
Lily-Nav
Atlanta, Georgia
1 review
2 helpful votes
5 of 5 stars Reviewed 2 February 2012
2
people found this review helpful

My husband and I have been there a couple of times and we love it! The treatment is amazing, the staff are super great and the food is delicious. All their staff is very nice and kind but we have a favorite. Guillermo, he works at Pelicano's and he's by far their most valuable employee. He's extremely nice, courteous, and... More

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SRLeisure
Mississauga
2 reviews
24 helpful votes
5 of 5 stars Reviewed 1 February 2012
7
people found this review helpful

My friends and I just got back from the Royal by Real Resorts in Cancun. WOW ! What a great three nights. Wish we could have stayed more but couldn't swing it. Off the top it is a couples resort so keep that in mind. However, we met tons of couples and they were a great time. Folks from the... More

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Shpart
Chester, Virginia
1 review
3 helpful votes
4 of 5 stars Reviewed 1 February 2012
3
people found this review helpful

Just returned fromThe Royal after a 4 day stay. Traveled with my husband, we have stayed in many AIs, in DR, Jamaica, Riviera Maya, and Cancun. We are lovers of the AI and All-Adult Resorts. We originally had reservations at the sister resort ,The Gran Carib Real, but knowing that they are into the "hard sell" upgrade, we waitied to... More

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Christopher B
Fayetteville, Arkansas
1 review
6 helpful votes
1 of 5 stars Reviewed 31 January 2012
6
people found this review helpful

My wife and I chose to stay at the Royal for our honeymoon and the entire trip was a disaster. We were tricked into the time share scheme by the hotel staff. We were publicly humiliated by the staff because we were currently unemployed. My wife awoke one morning to find three men working on our private balcony with no... More

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WallyworldFD
Nazareth, Pennsylvania
1 review
10 helpful votes
1 of 5 stars Reviewed 30 January 2012
10
people found this review helpful

We booked The Royal after our friends raved about their stay there. We have been to Cancun many times and have tried different places. The first night we went to eat at the Spice resturant. The meat was so tough we could not cut it!! We walked out of there and went to the Pelicano Resturant where the food was... More

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Carla G
Glasgow, United Kingdom
Reviewer
3 reviews
3 helpful votes
5 of 5 stars Reviewed 30 January 2012
2
people found this review helpful

Had the best two weeks of our life here! Originally booked in to gran caribe ut our cases down at reception and nearly fainted was like a zoo with children! Decided to upgrade to the sister hotel the royal in! We stayed in the ocean view front room 405, view was amazing! Staff were very helpful and friendly! It was... More

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robov
Vancouver, British Columbia
Reviewer
4 reviews
27 helpful votes
3 of 5 stars Reviewed 30 January 2012
8
people found this review helpful

Let me state that we own a membership here and this is our 6th trip in 5 years and we noticed a marked decline in the quality of service in a number of areas this year at least in Cancun. We did take a day trip down to the Royal in Playa del Carmen for a afternoon trip to Cozumel... More

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kmart_8
Morristown, New Jersey
Reviewer
3 reviews
3 helpful votes
4 of 5 stars Reviewed 30 January 2012
2
people found this review helpful

The hotel, pool area, and beach are all beautiful and well-kept. Our room was large with comfortable beds, a jacuzzi, fully stocked refrigerator and bar, and a balcony looking out onto the sea. The food was good to excellent. We ate in Spice quite a bit as it was easy to duck in and serve ourselves from the buffet. After... More

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torontofoodie24
Toronto
Contributor
11 reviews
4 helpful votes
4 of 5 stars Reviewed 30 January 2012
2
people found this review helpful

Just returned from a wonderful trip to the Royal. Our group of two couples (ages 23-26) had a fantastic time. The rooms were gorgeous (we had a corner oceanfront) and our bed was super comfortable. The food was generally good with the exception of the tapas restaurant. Maria Marie was our favourite, hands down, even over Chef's Plate. We frequented... More

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TwinCitian
Minneapolis, Minnesota
Reviewer
4 reviews
26 helpful votes
5 of 5 stars Reviewed 30 January 2012
4
people found this review helpful

My wife and I just stayed at this hotel from January 18 - 23, in a corner oceanfront suite on the spa side of the hotel (left-hand side when standing on the beach with sea to your back). A great experience, all in all. The facilities were clean and very nice, and the service was excellent. It would be hard... More

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The Royal in Cancun Also Known As

  • Royal Cancun
  • The Royal Hotel Cancun
  • Royal Hotel Cancun
  • Royal Cancun Resort
Address: Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico

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The Royal in Cancun
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