We stayed here June 18th for a week and overall, it's a thumb up for me. We arrived around 11pm, got our room key and ordered room service which the food came within 45mins later (not 2-3 hrs like other review has mentioned). We ordered steak and it was delicious! All the employees there are more than exceptional. From the... more

OK, so this is my personal experience with this hotel. However, we did speak to several other guests and they had many of the same experiences. We arrived at the hotel about an hour before check-in, and our room was not yet ready. Not a problem, as check in isn't until 3PM. We got a drink from the lobby bar... more

I visited Cancun the last week of April--right when the Swine Flu nonsense was just starting the the media was out of control. But, that did nothing to hamper our trip. We arrived at the hotel at 3:00 pm--what we were told was check-in time. Well, the hotel employee who was checking us in was not outright rude, but certainly... more

My husband and I sayed at the Oasis Grand Caribbean for 6 days and really enjoyed it! The absolute best employee there: Felipe!! He is the bartender at the open-air bar 1 floor above the pool. Felipe was always very helpful, from trying new drinks to educating us on Mayan culture and Mexico in general. He was always smiling! Although... more

my wife and i stayed at this hotel and we were not impress.we were promise a ocean front view room but instead we got a street view room,the room was very very very hot at all times.There was construction and oh my god the beach was nothing but seaweed we went to the other sister hotels and swam in the... more

Everything was brand new, super clean, and comfortable. The beach was great with plenty of umbrellas and chairs every day, all day, and with lots of beautiful palm trees for shade. Food was good and service fine, just be sure your waiter really speaks english or you speak spanish. Funny, all the restaurants are easy to get into except the... more

first...hijacked from airport by bestday to new hotel....they said ours was closed to swine flu. what they really meant was hotel closed for low occupancy! entire resort had no air conditoning...oh it may have been on but no air to speak of in restaurants or bedrooms. exhaustingly hot! we had to take food outside to eat it was so freakin'... more

We were switched from the Oasis Viva as well. This hotel is newly opened and by far the cleanest place I have ever stayed. We left for your return flight and they were polishing the floors at 4am. The rooms were clean and spacious with maid service daily. They stocked our mini bar every time they came in with water,... more

Just a quick note....I purchased a trip for my daughter and I to go and have some bonding time. We were originally to stay at the Oasis Viva Beach but it was closed due to the Swine Flu. We found out about our change upon arriving at the airport. I was a little apprehensive as this had never happened to... more