My husband and I stayed Jan 14th-22nd, 2012 and had a nice time. The customer service here is excellent. So if you're complaining about bad customer service or rude employees, then I'm sorry to say, you must be a very impatient and rude person yourself. They're excellent if you're nice to them and a smile goes a long way! The... More

Another visit to Cozumel Mexico and another stay at the El Cozumeleno. Very very safe and clean island to visit. The hotel again was clean as can be and the staff was again outstanding. Nothing was to much trouble. With a new head chef and new patstry chef, the food was great. The staff is what makes this hotel. Dieago,... More

Stayed at El Coz with a group of six. ( See Pink Flamingo's review) I agree with everything she posted. The sit down restaurant was avilable every night and we only used it twice. We were satisfied with the buffet, really liked the fresh tacos or quesadillas. We certainly didn't lose any weight. The drinks are made weak, you have... More

We spent a wonderful week at Cozumeleno from January 28 - February 4. We had a room in the south tower which was really nice and the view from the balcony was outstanding. We found our bed very comfortable...I believe it had an eggcrate topper. Having read previous reviews, we didn't have high expectations about the food, but we were... More

Just returned 2/13/12 from a great week at El Cozumeleno Beach Resort. We stayed for 7 nights at the resort. The staff were all friendly and attentive with the exception of the front desk staff. Check in was brief and smooth but I had an issue with my room and got absolutely no where with them. They told me to... More

We stayed here Feb. 8-12, 2012. The food was very routine, the same thing day after day and it wasn't good food either. We actually went into town on several occasions to get good food. The resort staff was very friendly and accommodating. House keeping was very prompt with any request. My biggest complaint was the BEDS! I have never... More

This resort was excellent - from the staff to the food! And really, it was nice to rent a vehicle and go and explore.... But back to the resort - beware of the tide and strong waters if you go snorkelling in front of the resort. We had an issue but thanks to my loud screams and the quick acting... More

We just returned from El Cozumelano. I had read the reviews and quite frankly we were worried. There was a large group of us (about 76.). I will try to address the negative comments that were on here. First of all the biggest one I think was about the food. You had 3 choices for food. One was room service... More

We just got back from our 2nd stay at El Cozumeleno. Like I said last time the food isn't the best, it is the same things every day. I am picky but was able to find something to eat every day. They have a buffet all day with a break at 5pm-6pm to set up for dinner. There is a... More