I'm surprised others found the hotel dirty. Everything was clean and very nice. Of course, there are divers everywhere. The food was good and the rooms small, but adequate and clean, with a balcony set up for drying wetsuits and bathing suits. Very nice staff. The hotel is on the edge of San Miguel so you don't get any effects... more

When we walked into the airy open lobby, we were greeted with familiar smiling faces and a warm "Welcome home, friends!" It was just that! My wife and I have stayed with the Hotel Coz nine times in 6 1/2 years and it gets better each time. The hotel was freshly painted, beds were firm and slept well, and the... more

My boyfriend and I spent four nights at the Hotel Cozumel. It is affiliated with the Dive Paradise dive shop and they offer scuba diving packages along with a stay at the hotel. The hotel was nice; it was clean and the staff was very friendly. The Los Arcos restaurant staff was especially nice and helpful. I won't single anyone... more

Despite having read some negative and mixed reviews on this property, I booked here for the diving and excellent rates. We were very pleasantly surprised! Of course, the Cozumel diving was spectacular, but Hotel Cozumel and Resort, it's staff, facilities, food, and drinks were GREAT. We were completely at home here. I don't know if there was a shake-up that... more

We stayed at Hotel Cozumel for five nights and loved every minute of it. We were truly entertained, the shows were great, the karaoke was so much fun, and the hospitality was wonderful. The food was very good and there was always lots of variety. Food was available anytime we wanted it. The restaurant was clean and had many options... more

From the time we walked in we were met with a wonderful staff and clean hotel. I have stayed at other properties in and around Cozumel and this is the best value and best service. The rooms offer a great view and are VERY clean. The hotel location is great for snorkeling or a short walk to the town square.... more

We were there in May and had such a good time we decided to go back and celebrate our wedding anniversary. There were 39 in our group - everyone had a Great Time! Our anniversary party at the beach restaurant was outstanding and unforgettable. The food was delicious, the service and staff were outstanding! Water volleyball was CRAZY - Julio... more

I hadn't stayed in the Hotel Cozumel Resort since it was new and called the Fiesta Inn many years and 2 hurricanes ago. And I was already booked here by the time I found the recent negative Trip Advisor Reviews. So when I checked in, I was very pleasantly surprised by the courtesy of the staff and spotless conditions of... more

Thank you to the amazing staff at Hotel Cozumel! What a wonderful place. The food was very good, the rooms were clean, the shows at night were really entertaining. This place is what service is all about. Everyone was very attentive to our needs. The dive shop across the street, Dive Paradise, is really great also! I left my gear... more