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Hotel Cozumel and Resort

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 287 reviews
287 Reviews
5.0 of 5 stars
56
4.0 of 5 stars
109
3.0 of 5 stars
50
2.0 of 5 stars
37
1.0 of 5 stars
35
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#33 of 62 hotels in Cozumel
Description: Three Mexican style buildings surrounding a lovely pool and garden area. 1.5 mi south of San Miguel, 10 minutes to Cozumel Intl.
  • Address
    Carretera Costera Sur, Km 1.7
    Cozumel 77600
    Mexico
Check Rates: £59 $110 Avg. Price
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TripAdvisor Traveller Reviews

TripAdvisor Traveller Rating: 3.5 of 5 stars Based on 286 traveller reviews
  • What to Expect:
    • 3.5 based on 168 reviews Rooms
    • 3.5 based on 169 reviews Service
    • 3.5 based on 166 reviews Value
    • 3.5 based on 168 reviews Cleanliness
    • 4 based on 82 reviews Pool
  • Recommended For:
    • 50% based on 187 reviews Families with Teenagers
    • 40% based on 187 reviews Families with Small Children
    • 40% based on 187 reviews Older Travellers
    • 40% based on 187 reviews Young Singles
    • 20% based on 187 reviews An Amazing Honeymoon

Reviews of Hotel Cozumel and Resort

( 11-20 of 287 )
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5 of 5 stars
Republic of Texas
8 Jun 2008
1/1 found this review helpful

From the time we walked in we were met with a wonderful staff and clean hotel. I have stayed at other properties in and around Cozumel and this is the best value and best service. The rooms offer a great view and are VERY clean. The hotel location is great for snorkeling or a short walk to the town square.... more

7 Jun 2008

We were there in May and had such a good time we decided to go back and celebrate our wedding anniversary. There were 39 in our group - everyone had a Great Time! Our anniversary party at the beach restaurant was outstanding and unforgettable. The food was delicious, the service and staff were outstanding! Water volleyball was CRAZY - Julio... more

6 Jun 2008

I hadn't stayed in the Hotel Cozumel Resort since it was new and called the Fiesta Inn many years and 2 hurricanes ago. And I was already booked here by the time I found the recent negative Trip Advisor Reviews. So when I checked in, I was very pleasantly surprised by the courtesy of the staff and spotless conditions of... more

4 Jun 2008

Thank you to the amazing staff at Hotel Cozumel! What a wonderful place. The food was very good, the rooms were clean, the shows at night were really entertaining. This place is what service is all about. Everyone was very attentive to our needs. The dive shop across the street, Dive Paradise, is really great also! I left my gear... more

29 May 2008
1/2 found this review helpful

I have stayed at this hotel for the last fifteen years for two weeks every November with my family and have always loved it. I was really excited to be able to make an extra trip to Cozumel this May 5-12. When my best friend and I arrived we were shocked at the condition of the hotel. It was filthy... more

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1 of 5 stars
Halifax
23 May 2008
3/3 found this review helpful

I have stayed at many "all inclusives" and this one was rock bottom... speaking of bottom... on our first day (after getting out of the van hearing other travelers say in a negative voice.. What the heck is this place?) we noticed a yellow scum at the bottom of the pool.. what the ?? fortunately other customers complained and by... more

23 May 2008
1/1 found this review helpful

My friend and I stayed at the Hotel Cozumel the week of May 8-15, 2008. I feel I have to write this review to alert other travelers that if they book a vacation at this resort they will not receive the basic amenities that are advertised. The main complaint is that all websites and brochures for this hotel advertise 1... more

21 May 2008

I just got back from Hotel Cozumel which is advertised as a 4 star hotel - far from true - 2.5 at best. There is no beach here at all even though their site states "Directly located on the beach". The hurricane wiped out the beach entirely. Also be prepared with the hallways going to your room to be full... more

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1 of 5 stars
Nova Scotia, Canada
15 May 2008
3/5 found this review helpful

If you're like me, you go onto these sites and find out pretty well every hotel/resort has good and bad reviews. And before we went to Cozumel, I read the mixed revies for THIS resort. Please, if you are going to read any review, read this one, because not only did we hate this so-called resort, we met so many... more

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3 of 5 stars
abilene, tx
7 May 2008

I've been to Cozumel four times and all four have been spent here. My husband dives and loves the people with Dive Paradise that work out of this resort. I've always chose to stay here because it's convienent to town and I feel very safe here while my husband is away diving. Although I think the wait staff is super... more

Reviews of Hotel Cozumel and Resort

( 11-20 of 287 )
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Hotel Cozumel and Resort Address

Carretera Costera Sur, Km 1.7, Cozumel 77600, Mexico