We were there in May and had such a good time we decided to go back and celebrate our wedding anniversary. There were 39 in our group - everyone had a Great Time! Our anniversary party at the beach restaurant was outstanding and unforgettable. The food was delicious, the service and staff were outstanding! Water volleyball was CRAZY - Julio... more

I hadn't stayed in the Hotel Cozumel Resort since it was new and called the Fiesta Inn many years and 2 hurricanes ago. And I was already booked here by the time I found the recent negative Trip Advisor Reviews. So when I checked in, I was very pleasantly surprised by the courtesy of the staff and spotless conditions of... more

Thank you to the amazing staff at Hotel Cozumel! What a wonderful place. The food was very good, the rooms were clean, the shows at night were really entertaining. This place is what service is all about. Everyone was very attentive to our needs. The dive shop across the street, Dive Paradise, is really great also! I left my gear... more

I have stayed at this hotel for the last fifteen years for two weeks every November with my family and have always loved it. I was really excited to be able to make an extra trip to Cozumel this May 5-12. When my best friend and I arrived we were shocked at the condition of the hotel. It was filthy... more

I have stayed at many "all inclusives" and this one was rock bottom... speaking of bottom... on our first day (after getting out of the van hearing other travelers say in a negative voice.. What the heck is this place?) we noticed a yellow scum at the bottom of the pool.. what the ?? fortunately other customers complained and by... more

My friend and I stayed at the Hotel Cozumel the week of May 8-15, 2008. I feel I have to write this review to alert other travelers that if they book a vacation at this resort they will not receive the basic amenities that are advertised. The main complaint is that all websites and brochures for this hotel advertise 1... more

I just got back from Hotel Cozumel which is advertised as a 4 star hotel - far from true - 2.5 at best. There is no beach here at all even though their site states "Directly located on the beach". The hurricane wiped out the beach entirely. Also be prepared with the hallways going to your room to be full... more

If you're like me, you go onto these sites and find out pretty well every hotel/resort has good and bad reviews. And before we went to Cozumel, I read the mixed revies for THIS resort. Please, if you are going to read any review, read this one, because not only did we hate this so-called resort, we met so many... more

I've been to Cozumel four times and all four have been spent here. My husband dives and loves the people with Dive Paradise that work out of this resort. I've always chose to stay here because it's convienent to town and I feel very safe here while my husband is away diving. Although I think the wait staff is super... more