After reading negative reviews of the Park Royal, I joined tripadvisor explicitly to share our positive experience. Check-in was quick and easy. The rooms were on par with a U.S. Hyatt or even a 'W' Hotel - immaculate, nice woodwork and marble throughout, balcony with ocean view. AC worked perfectly. Water temperature in the shower was an issue, but I... more

I can't say enough good things about our stay at the Park Royal in Cozumel. The staff and hotel exceeded our expectations at every single turn. Amazing! more

First off, this is an extremely clean facility. The staff went out of their way to ensure we were comfortable and satisfied. The food was very good at the buffet, showing a nice variety with each meal. We went to the Mexican restaurant one time, I liked the buffet more. We did not go to the Italian restaurant. The servers... more

Whatever happened to Islandgirl's group must have been something just on that one night. Sorry to hear that. Others on this site reported the same problem on Oct 9. My wife and I stayed there from Oct 10 - Oct 16 and had a good experience with all the restaurants. Good food and good variety. The service in the 2... more

There were a group of 10 people at Park Royal for 4 nights (Oct 9-13) and everyone had a wonderful time. The rooms were very clean and the property was well maintained. The grounds and pools were cleaned constantly. We ate dinner together every night and the restaurants were very accommodating and put tables together so we could all be... more

Stayed here Oct 9 - 16, I was with a group of 8. Gorgeous property & landscaping, nice pools, clean rooms, no problems with air conditioning. Friendly staff. Housekeeping leaves 2 bottles of water each day which was nice. Unfortunately, we did not have favorable experiences with the food as others here have. 3 of us were sick morning #2... more

We spent our honeymoon at the Park Royal. Got a great deal of under $600 each including round trip air for 6 days....We loved that it was all inclusive. The only thing that we paid extra for was the safe ($2/day) - worth it to us for peace of mind. Plenty of food choices even though we were there during... more

Booked trip 4 days before "swine flu" hit the media. Still had a few weeks until the trip so we waited it out. Luckily things cooled off in the couple of days before we went. It was sooo worth it. No one was there. We had the whole place almost to ourselves. The Hotel was great! Clean and pretty. Food... more

Just got back (Oct 2-7) and we loved it!! Great snorkeling right from the hotel. We saw a sea snake, eel, barracuda tons of colorful fish, and early one morning we swam through a school of clear jellyfish. All of the rocks along the beach attract a ton of fish. We stayed at El Cozumeleno before and this place was... more