We picked Park Royal because of the beach area which was lovely for the three grandkid's that went with us. They loved it. I read the other reviews and noted the hot water issue but silly me assumed that the problem was long fixed. We stayed 6 days and had only cold showers for two of those days. After a... More

The Park Royal is a very friendly and comfortable hotel. The all inclusive is a great value and the food is for the most part excellent just shy away from oriental night in the buffet. The Italian and the Mexican restaurants on site are in the all incusive and are excellent restaurants. The only complaint I have is I was... More

Pros: It is a very clean resort, the activities staff are very friendly (Gustavo, Manuel), my 11 yr old son had a really good time, he was always playing games/sports. The staff in the buffet restaurant were always friendly and attentive. Food variety was okay and the resort only has 2 specialty restaurants which are okay as well. It has... More

Stayed here last February, no complaints , hotel was great, food very satisfying, snorkeling in front of the hotel a daily treat ! When we arrived we had to wait for our room to be ready no problem went and changed , and they found us shortly after advising our rooms were ready. It wasnt until our last day that... More

Although the beds are "Mayan Mattresses," meaning they are hard as a rock, we love staying here. We have returned many times. The size is perfect-not too large. It is easy to get from your room to the beach and restaurants and back. The food is fresh, delicious and plentiful. There is great snorkeling off the beach lagoon. The pier... More

...because I feel like giving one star is a stretch. All inclusive? Seriously? In the room, which had two double beds instead of the king we requested, there was no mini bar, coffee pot, iron, hair dryer, conditioner, lotion, hot water or room service. Basically, you're over paying for a bed, a tv, and two bottles of water (if you... More

First let me say that this is long overdue. My wife and I stayed here for our 10th anniversary. Upon arrival we were told that the room we booked was no longer available and we would be “upgraded” to another room. The change was not bad but I have to say I’m tired of booking a certain room only to... More

We had a very relaxing trip - a perfect respite from the real world! Great staff, very clean, and excellent views. More

Park Royal hotel in Cozumel Mexico is beautiful! Had a great area for swimming and snorkeling. Food was pretty good, they have two restaurants that you have to make reservations to go to and a buffet that had a pretty good selection of food. The Italian restaurant was great! The food selection and service was great. The Mexican restaurant was... More