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El Cid La Ceiba Beach Hotel


Hotel class 3.5 of 5
Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
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Reviews you can trust

80% Recommend
4.0 of 5 stars 230 reviews
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By trip type
All (230)
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5 of 5 stars
Albuquerque
5 Nov 2009 | Trip type: Couples New

El Cid is a relaxing resort with easy access to activities on Cozumel, the main-land or just enjoying the resort. Great place for snorkeling and scuba-diving enthusiests.The travel associates were informative in what the island had to offer. It was evident that the staff focus was to assure your stay was pleasurable event. We enjoyed our stay and would return... more

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4 of 5 stars
Temecula, CA
1 Nov 2009 | Trip type: Couples New

My boyfriend and I stayed at El Cid La Ceiba this past week. We want to tell you how impressed we were with the facilities and staff. We had a wonderful vacation, partly due to the kindness and helpfulness of everyone we spoke with at your hotel. Marcella (I don't have her last name) was especially kind and helpful. As... more

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5 of 5 stars
Arlington
27 Oct 2009 | Trip type: Friends getaway

We went to El Cid for the day and booked through Carnival as our day in Cozumel. We had a great time and were treated soooo well by all the employees. It was very clean and the customer service was excellent !! Jaime took great care of us the entire day with a smile !!! Also the food was really... more

Management response from
Salavatore, general manager

Dear Sir or Madam, We are very glad to know that you had a good time when you were here at El Cid la Ceiba. We hope that you'll come back soon to visit us so we can pamper you even more. Kind regards, Salvador Sánchez Meza General manager

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4 of 5 stars
Wisconsin
25 Oct 2009 | Trip type: Couples
1/2 found this review helpful

Over all the hotel was very clean and nice, but I have to say a couple things here. First of all we arrived on Sunday afternoon and we were greeted by the person trying to sell us a timeshare, although they use a different name for it. We listened and had the breakfast but declined. Tuesday evening we went to... more

Management response from
Salavatore, general manager

Dear Sir or Madam, Thank you for your visit to El Cid la Ceiba and your review. We're very sorry you encountered problems during your stay, everyone at El Cid has our guests' comfort as our number one priority and would love to have the opportunity to serve you again very soon so we can pamper you as you deserve....

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5 of 5 stars
Oklahoma
23 Oct 2009 | Trip type: Friends getaway
1/1 found this review helpful

We stayed 5 days at the resort and loved every minute of it. The hotel staff showered us with kindness the location was beautiful the food was terrific I especially liked dinner on the beach with karaoke two thumbs up. Very much a worry free no problems vacation. more

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5 of 5 stars
Oklahoma
20 Oct 2009 | Trip type: Friends getaway
1/1 found this review helpful

We stayed at the all inclusive rate and were waited on hand and foot. The room was a suite consisting of two rooms and was extremely comfortable and well kept. The staff was courteous, attentive and entertaining. more

Management response from
Salavatore, general manager

Dear Sir or Madam, We would like to thank you for your visit and your kind review. Everyone at El Cid la Ceiba has our guests' comfort and satisfaction as our number one priorities, so we're very glad that your stay with us was pleasant. We hope you will come again soon so we can pamper you even more. Warm...

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5 of 5 stars
Chicago
14 Oct 2009 | Trip type: Family

It's an annual pilgrimage and one the entire family looks forward to! Over the years, we've made good friends on the island and it truly is like being with family. The grounds are well kept, the staff attentive and there's plenty of beach and sun for everyone! There is a roped off area for snorkeling and confined scuba diving...a clear,... more

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5 of 5 stars
Chandler AZ
8 Oct 2009 | Trip type: Family
1/1 found this review helpful

We arrived in Cozumel in June 2009 and stayed at this wonderful resort. We stayed in two studio rooms on the top floor of the shorter building. The resort has two building, the other one is much taller. This is our second time at this resort in the last year. We came specific for the relaxing atmosphere, the location of... more

Management response from
Salavatore, general manager

Dear Sir or Madam, On behalf of everyone who works at El Cid la Ceiba, we would like to thank you for your patronage and your kind review. We all strive for our guests’ satisfaction and are thrilled to know that your stay with us was pleasurable. I’ll be sure to give your review to Luis and Juan Carlos, I’m...

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5 of 5 stars
Colorado Springs
1 Oct 2009 | Trip type: Couples
1/1 found this review helpful

We stayed 3 weeks at the hotel that has brought us back time after time for 20 years. The service is and has always been top notch starting with the familiar faces welcoming us home as we arrived. The hard working staff continuously strives to pamper guests night and day and always put's customer service above all. The beach area,... more

Management response from
Salavatore, general manager

Dear Sir and Madam, Thank you so much for your stay with us and your kind review. Everyone at El Cid la Ceiba works very hard to make sure that our guests have all the comforts they deserve. We love to pamper you and make sure that el Cid remains your home away from home. Looking forward to having you...

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5 of 5 stars
georgia
30 Sep 2009 | Trip type: Friends getaway
1/1 found this review helpful

Teresa the concierge was very helpful and ready to offer discounts on diving and other activities. The sales presentation was mentioned, but never pushed. We bought a "trial" program to see how this works out. The snorkeling off shore is quite good... and I am a scuba diver. I saw several eels and a good variety of juvenile fish that... more

Management response from
Salavatore, general manager

Dear Sir and Madam, We are very glad that you find el Cid to your liking. Thank you very much for your kind review and your visit, be sure that we would love to have you again soon so we can pamper you as you deserve. We would love to have you try the Dive Shop we have here, our...

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El Cid La Ceiba Beach Hotel Also Known As

  • El Cid Cozumel
  • El Cid La Ceiba Cozumel
Address: Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
Cozumel hotels El Cid La Ceiba Beach Hotel
4.0/5.0
230