My boyfriend and I stayed at El Cid La Ceiba this past week. We want to tell you how impressed we were with the facilities and staff. We had a wonderful vacation, partly due to the kindness and helpfulness of everyone we spoke with at your hotel. Marcella (I don't have her last name) was especially kind and helpful. As... more

We went to El Cid for the day and booked through Carnival as our day in Cozumel. We had a great time and were treated soooo well by all the employees. It was very clean and the customer service was excellent !! Jaime took great care of us the entire day with a smile !!! Also the food was really... more

Over all the hotel was very clean and nice, but I have to say a couple things here. First of all we arrived on Sunday afternoon and we were greeted by the person trying to sell us a timeshare, although they use a different name for it. We listened and had the breakfast but declined. Tuesday evening we went to... more

We stayed 5 days at the resort and loved every minute of it. The hotel staff showered us with kindness the location was beautiful the food was terrific I especially liked dinner on the beach with karaoke two thumbs up. Very much a worry free no problems vacation. more

We stayed at the all inclusive rate and were waited on hand and foot. The room was a suite consisting of two rooms and was extremely comfortable and well kept. The staff was courteous, attentive and entertaining. more

It's an annual pilgrimage and one the entire family looks forward to! Over the years, we've made good friends on the island and it truly is like being with family. The grounds are well kept, the staff attentive and there's plenty of beach and sun for everyone! There is a roped off area for snorkeling and confined scuba diving...a clear,... more

We arrived in Cozumel in June 2009 and stayed at this wonderful resort. We stayed in two studio rooms on the top floor of the shorter building. The resort has two building, the other one is much taller. This is our second time at this resort in the last year. We came specific for the relaxing atmosphere, the location of... more

We stayed 3 weeks at the hotel that has brought us back time after time for 20 years. The service is and has always been top notch starting with the familiar faces welcoming us home as we arrived. The hard working staff continuously strives to pamper guests night and day and always put's customer service above all. The beach area,... more

Teresa the concierge was very helpful and ready to offer discounts on diving and other activities. The sales presentation was mentioned, but never pushed. We bought a "trial" program to see how this works out. The snorkeling off shore is quite good... and I am a scuba diver. I saw several eels and a good variety of juvenile fish that... more