We stayed at the El Cid in Cozumel and it feels like going home. We were warmly met and enjoyed our stay. The rooms were very clean and nicely appointed. The staff always met and exceeded our expectations, especially Ester. The beach area is very clean and has great lounge chairs. The view of the ocean is incredible. The diving... more

Selected it thru RCI. upgraded to all inclusive and one bedroom suite. Everything was very good. Drinks are weak until you tell them how you want them. I tipped the bartender the first day Lenardo was great and never forgot our names or inclusive number. Location of rooms to the beach was magnifcient. Views are superb. Breakfast on your patio... more

I and my fiance recently stayed at the El Cid La ceiba hotel. The stay here was fantastic. The staff (Esther Zapata, Laura, Jorge) to name a few made our stay enjoyable. I celebrated my birthday here, and the cooks fixed us a wonderful meal, that looked almost too good to eat.....We had a great time......If i had to make... more

El Cid is a relaxing resort with easy access to activities on Cozumel, the main-land or just enjoying the resort. Great place for snorkeling and scuba-diving enthusiests.The travel associates were informative in what the island had to offer. It was evident that the staff focus was to assure your stay was pleasurable event. We enjoyed our stay and would return... more

My boyfriend and I stayed at El Cid La Ceiba this past week. We want to tell you how impressed we were with the facilities and staff. We had a wonderful vacation, partly due to the kindness and helpfulness of everyone we spoke with at your hotel. Marcella (I don't have her last name) was especially kind and helpful. As... more

We went to El Cid for the day and booked through Carnival as our day in Cozumel. We had a great time and were treated soooo well by all the employees. It was very clean and the customer service was excellent !! Jaime took great care of us the entire day with a smile !!! Also the food was really... more

Over all the hotel was very clean and nice, but I have to say a couple things here. First of all we arrived on Sunday afternoon and we were greeted by the person trying to sell us a timeshare, although they use a different name for it. We listened and had the breakfast but declined. Tuesday evening we went to... more

We stayed 5 days at the resort and loved every minute of it. The hotel staff showered us with kindness the location was beautiful the food was terrific I especially liked dinner on the beach with karaoke two thumbs up. Very much a worry free no problems vacation. more

We stayed at the all inclusive rate and were waited on hand and foot. The room was a suite consisting of two rooms and was extremely comfortable and well kept. The staff was courteous, attentive and entertaining. more