This hotel is beautiful. The rooms are beautiful. The bathroom is stunning!!! The grounds are gorgeous. The food was wonderful. The service was first class. But I will never stay there again - because I will never stay at ANY hotel on Cozumel. If I went back, I would stay at Cancun and take the ferry over. Here is why:... More

Occidental was OK. Beds were firm. At the resort the mosquitos were bad the last 3 days we were there. The grounds are well kept. Front desk personnel could have been more helpful and friendly. Time share is a little pushy to get you to take the tour. Enjoyed using Lomas Travel for all our excursions. Food was good on... More

I'll start by saying, if my "tone" is a little sour, it's because it rained the first 4 days we were here. Overall, the resort is nice. The rooms I would rate okay, nothing special and the beds are very firm. They really need to treat for ants in the bathroom though. We were in Bldg 19, which is near... More

1-10 : 1 baaaaad, 10 excellent!!! ARRIVAL-10 Airport avoid time share leaches!!! Occidental arrival- Excellent. Fantasy Island cart ride to the Royal Club(avoiding time share vortex!!) where champagne was waiting!! Luggage taken to room for us, after we ate lunch beach side. GROUNDS- 9 Very lush with good upkeep. ROOMS- Cleanliness 10! Ac 3!!! Had to keep bathroom door closed... More

We have been coming to Cozumel annually for about 4 years now. We have always stayed at the Iberostar so that is what I am comparing with. We decided to stay at the Occidental this time because it was less expensive and we wanted to try something different. The resort is beautiful and the rooms are nicer than the rooms... More

Went with my husband for our 10th anniversary. The grounds are set back in a secluded jungle like area in the front & the gorgeous aqua waters flanking the back. The staff were friendly and very accommodating. They even arranged a private snorkeling trip for myself & my husband off Palancar Reef where we were followed by schools of fish... More

We look forward to The Occidental Grand Cozumel every time we come to the island! We are confident that there will be a consistent level of professionalism and attentiveness to our needs. We go to Cozumel to primarily scuba dive and need & want to know that once we return to our room and the hotel grounds that we will... More

Stayed at the Occidental in Playa del Carmen for 5 nights. Was very nice but they had overbooked for Friday and Saturday and I was offered to spend 2 nights at Occidental Grand Resort Cozumel. What a mistake. I was assured similar accommodations to include a king size bed, garden view and a beautiful beach. The ferry ride was pleasant... More

Arrival: Upon arrival in Cozumel, customs at the airport was a bit time consuming but I've been through much worse. Strongly recommend grabbing a margarita from the "Margaritaville" stand outside for your trip to your hotel- fantastico! Checking-In: The first few hours on the resort were a little rough, but please don't let this first part scare you away- we... More