The service that we received was better than good but not great. There was a little confusion with the check-in process. We are time share members and were supposed to be in the Royal Club. The hotel had upgraded so many people for free that they didn’t have a room for us in the Royal Club. We were ok with... more

I chose this hotel because I liked the remote location. I am a traveler who has no interest in night life, parties, cruise ships and the like. I came to dive and to kick back and relax, and that's what I found at the Occidental Grand. I had a pleasant experience at this hotel for the entire duration of my... more

great service, people and tons of iguana's. You'll see him and a few other green friends at the relax pool. The people are friendly, there are tons of gardens, excellent 5 star resort with amenities. They opened up the Royal Club area to non members during the low season so extra special services were available. Disco on the property, nightly... more

We always feel very welcomed by the staff when we arrive. The room are keep very clean, the food is excellent with a great variety of selections. The beach area is keep very clean as are all the grounds. The work staff goes beyonfd the norm to help the guest feel at home. I would highly recommend this resort. more

We visited this hotel during the first 2 weeks of September 2009. We got an excellent deal from First Choice due to the economic downturn and it looks like all direct holidays from the UK to Cozumel have been stopped for 2010. The hotel was only 19% full during our stay which had good and bad results. No problem with... more

The Occidental Grand Cozumel greatly exceeded our expectations for an all-inclusive vacation. The staff was friendly and very customer service oriented. They paid great attention to detail so that the resort was immaculate. The food selection at every meal was phenomenal and delicious! Our rooms were large and had all we needed to make our stay comfortable. We would highly... more

The folks who rate this place a 4 star hotel must stay at Motel 6 and eat at some greasy spoon diner. My wife and I were there from 8-31 to 9-5 and the hotel was only about 30 % occupied. This was great for the beach which is the best part. No one was there and you could have... more

I should have written this a long time ago, but better late than never... We had a good fortnight in Mexico last year (before Swineflu errupted). The hotel was nicely kept and not particularly busy (I reckon 40-60% full). We had a lovely room on the top floor near the bridge leading to the beach. Food was good with lots... more

I read Stephanie0428 responds to this hotel and I belive me and my wife were sitting at the table next to her during her "Los Olivos experience"...LOL, swear. I am sure of it now, we were there at the same time 8/24 - 8/30 and what I can remember that night she was very up set and stormed out with... more