We have been to Mexico several times in various locations. 2nd time to Cozumel but first time staying for a week. Our stay at the Grand was truly GRAND! We walked the beach for hours both north and south of our location, snorkeled off the beach and ate and drank to our complete content. Beautiful facility and grounds but what... More

The resort has a beautiful sandy beach and plenty of umbrellas for shade if you choose to use them. The spa massage therapists - Erika and Maria are wonderful... best Swedish massage I have ever had! The food was adequate and plentiful. The staff even prepared a bowl of chicken soup for me when I had a queasy stomach one... More

Anyone that has a bad experience at this hotel will not be satisfied by ANYTHING. Let's start with the staff: hard working and friendly 24/7, anyone that wants to succeed in the service industry should take serious notes. From the wait staff to the guys cleaning the beach these people work extremely hard to create a safe and relaxing vacation... More

The past three years we (two couples) stayed at the Grand. But, not this year. Last year at check out I was charged an extra $12 or $25 bucks for internet service. When I checked in on the first day I paid cash for some access minutes. When we checked out I was charged again for this service. Rather than... More

The Occidental Grand was a great place to stay! Due to a horrible experience at their sister property (Allegro) last year, Occidental gave us the opportunity to try their brand again this year. What a difference!! The Grand is a far superior resort- food is great, service is superb, and the rooms are nice. Rooms - yup, the bed is... More

This was our third stay at an Occidental Grand resort and this one (like Aruba and Punta Cana) did not disappoint. Although much smaller in the number of rooms offered, the resort itself is spacious and the property is well kept. The buildings are not close to each other and most have balconies that provide some privacy. Rooms and bathrooms... More

Would go back anytime food is good, people so nice, very clean in room. More

My fourth trip to Cozumel and second stay here. Wife and I scuba dive with a revolving group of friends and consider this to be the best scuba/beach experience. Dive facilities directly on resort with extraordinary staff and resources. WORLD CLASS scuba 10 minutes from pier. Resort is a bit further out from town and benefits from a natural setting... More

Excellent staff and service. Rooms very musty and moldy smell, beds were as hard as concrete. Very hard to get a good nights rest. Staff very helpful, one member of party had very moldy smell in room and they took them around to all the open rooms and gave them their pick. Food was low end of all inclusive food.... More