We were bumped up on arrival to the Royal Club, which was a wonderful surprise. The first time we've ever been upgraded anywhere. The rooms were lovely, the staff very pleasant and the food very nice if a bit same-y after 2 weeks. The Royal Club has it's own pool with jacuzzi bubbles, which was much used by my husband... more

My husband and I stayed at the RC Occidental Grand Cozumel June 27-July 3, 2008. We absolutely loved the hotel and had the best time! The entire hotel staff was very friendly and accomodating. Everyone went out of their way to make sure the guests were happy!! I just can't say enough about how nice everyone was! The rooms at... more

We stayed at the Occidental Grand - Royal Club from July 21 - July 29th, 2008. We arrived on the day the hurricane or tropical storm Dolly had passed through, and got the to hotel about 2PM in light rain. We were greeted relatively quickly. Someone suggested when I said we were staying at the Royal Club - that they... more

One of the three restaurants, La Piazza, was so awful, that many people complained. The pizza there was the worst one could possibly imagine it to be (even though one would probably have to try really hard to manage spoiling pizza). Their red wine came straight from the refrigerator, and it was as sour as vinegar. The service was bad;... more

This is my second visit to the Occidental Grand, and my first in the Royal Club. Everything about this place is special - the grounds are peaceful and lovely, the service is exceptional. For example I awoke at 10:30 pm to a leak in the bathroom. I called the front desk. Within 10 minutes, the maintence worker was onsite, and... more

My wife and I just returned from a 6 night honeymoon stay at the Occidental Grand Cozumel. We enjoyed many of the resort's amenities including the Royal Club room service, the grounds, the beach, the snorkeling, and the overall friendliness of the staff. I did have a few dislikes about the resort. First of all, I was offended and felt... more

My husband and I along with our 23 month-old son booked at the deluxe concierge Occidental Grand from May 19-26, 2008. Upon arrival, we were upgraded to the Royal Club for free! Prior to choosing this hotel, I researched and read all the reviews I could find about this hotel. We were concerned about some of the reviews, but we... more

What a beautiful resort. The grounds are very well maintained, with beautiful flowers and iguanas to amuse us. A pleasant surprise after some of the negative reviews I have seen. It was not the busy time, so there were no line ups for food or drinks. Breakfast buffet was excellent, with much to chose from. The food was excellent -... more

After reading the reviews over the last year before heading to the O Grand , I was concerned that we might not have such a great experience. Wrong! The place and people were great! NO sand fleas, beach was fine, drink lines were short and a fun place to meet everyone, rooms execellent, food great, service wonderful, pools very nice,... more