After an air conditioner issue in the standard room, we bumped up to the Royal Club. This was absolutely the best decision! Margarita and Monica at the concierge desk were incredible. They always greeted you with a smile and seemed eager accommodate our every need. Tomas and Adrian at La Carreta made each meal a spectacular event with the presentation... More

So this is now our 4th stay at the Royal Club. As usual, we had a wonderful vacation. As mentioned in some of the previous reviews, there are some areas that the hotel could improve on. I will list these at the end of this review. However, the reason I give this resort 5 stars is because of the incredible... More

My husband and I just returned from one week at the Royal Club at the Occidental Grand Cozumel. We loved every minute of it. Upon arrival, we were immediately taken by cart to the Royal Club where our check in was processed quickly and efficiently. We thoroughly enjoyed the proximity to the pool and the beach as well as the... More

I can't believe that there are 18 better hotels on Cozumel. I think many reviewers place their reviews on the Occidental Grand site rather than the Royal Club and this might be dragging down the average score for the Royal Club. I have three gripes about the place, and they apply to the whole hotel, rather than just to the... More

The trip started out on a sour note when we checked in. When we made the reservation, we were "assured" that we would have a room with a king size bed. It didn't. When we complained to the Royal Club staff, they told us that they have a limited number of king size bedrooms and they can not assure it.... More

We stayed at the Royal Club from April 6-20. My expectations were not high, but this resort did exceed my expectations. Our room was clean and comfortable. Nothing fancy but we were in Mexico and didn't expect luxury. The beach was beautiful, always able to find chairs and we normally didn't hit the beach until the afternoon. The first couple... More

first of all, this is a nice spot to dive sites, but that's it this place is awful. everything is going down the hill if you are looking for a luxury, relaxation or romantic , you must find out a different place. mosquitoes everywhere,lizards,spiders , we slept in a zoo! was impossible to get a beach chair , people wake... More

My wife and I vacationed at the Royal Club last week. Check-in (April 6th) was a bit arduous, due to issues in the laundry dep't. However, Nelly and Margerita took very good care of us all week. Food at La Careta was excellent, whether at breakfast, lunch or dinner. Wine was good. Food at the buffet was OK but wine... More

We stayed at the Royal Club from March 5-13. We usually stay at 3 star resorts, but we decided to try this “luxury” resort based on the reviews and a good early booking price. We were very disappointed. We booked last September and the reviews were very good then. However, the resort has apparently gone downhill since then. This is... More