I booked my reservation for Privilege Aluxes through their website--arriving Nov 14-20. The site gives an option to have transporation arranged to pick you up and the airport in Cancun, get you to the ferry, have someone waiting for you upon arriving in Isla Mujeres and take you to the hotel. This is offered for both your arrival and departure.... more

We loved absolutely everything about this hotel and its staff. Our deluxe suite was huge, two big rooms and a large balcony. Stylish and comfortable, with a beautiful spa quality bathroom. 5 star and squeaky clean. Pools, beach, restaurants were all wonderful. Beach beds around the pool (comfortable, beautiful, included). Comfortable beach loungers with shade also included. The service, from... more

My wife and I were looking for a high-end luxury hotel to offset our disappointment of our (earlier in the week) accomodations. The desk staff were gracious and let us view a couple of room choices before deciding on a room. We only stayed for one night , (on the top floor with a great view, has an elevator so... more

This hotel has pretty much got its act together after reports of a bumpy start. Reception was warm and welcoming, with Lizanno being particularly courteous and helpful throughout my three-night stay. My suite on the ground floor was wonderful, large rooms, a big covred terrace with jacussi, great view overlooking the beautiful pools. Breakfast was good, a lot of variety.... more

My husband and I travel between Mexico and jamaica twice a year. I also travel around the country every week for my job. Two years ago we stayed at the Royal in Cancun and took a ferry over to Isla Mujeres for the day and saw the privilige being built. We absolutely fell in love with the island and couldn't... more

My wife and I stayed at the Privilege Aluxes for our 5th wedding anniversary. It was our first time trying an all-inclusive hotel, and it was a very pleasant experience. We found that the food from the beach restaurant was the best. They were all good, just found the best food there. The service at the hotel was exceptional...everyone was... more

We just returned from Privilege a few weeks ago after having our wedding on the Playa Norte in front of the hotel. The setting was lovely- the sun sets right on their white sand beach. We had only corresponded via email, had never been to the hotel or tasted the food. I was a little nervous about this, but it... more

A unique hotel. I was part of a group of 15-20 that met for a wedding and upon arriving I could see that this was going to be different. As the glass doors swish open, you walk into a spacious lobby which offered a circular theme. A round check-in desk surrounded by colorful round chairs and oval ceiling tiles. Heading... more

My wife and I had our wedding at the Privilege Aluxes on October 24th. Let me just say right off that the entire wedding from start to finish far exceeded our expectations. Everything went perfect. Elba, our wedding coordinator was awesome! We traveled to the island with 15 guests from Texas, Indiana and California. Long before the trip I kept... more