We had room #12, with three double beds. The little balcony outside our door overlooked the hotel courtyard and got the breeze all day. The hotel staff was very polite and friendly. The air conditioning was whisper quiet, but we used it on only three of our nine nights. The beach was only a two-block walk to the north. Restaurants... More

We are currently staying in the Frances Arlene-- it is a Jewell here on Isla. We have an interior room -- very large and bright. There is a huge balcony steps away which is hardly ever used so we have had it to ourselves for most of our 11 day stay.The beds are very comfortable. We love the location-- lt... More

We stayed in room 7 with a balcony, and a very hard mattress. It was very much softened up upon request the next day. Some rooms do not have a very good view so ask where and what. New air conditioners are whisper quiet . Very clean place and family run . Hot water is endless and takes 1 minute... More

The Francis Arlene is an amazing hotel in a great location close to everything! Restaurants and shops abound within a few steps and the beach is just blocks away. The rooms are immaculate, as is the entry/front desk area. The staff is amazing and helpfull. There is a lovely courtyard and balconies for hanging out with friends. Our room was... More

We stayed overnight at Frances Arlene. We visit Isla Mujeres an average of once a month (we live in Cancun). We stayed in room 26, on the third floor. It was the highest of high season and the place we normally stay had become ridiculously expensive. We decided to try Frances Arlene, at $60 USD, and we very satisfied. The... More

My husband and I stayed in this hotel 2 yrs. ago so we are familar with it. We enjoyed it then and so we decided to stay this yr. as well. The owner and the other workers were very helpful. In fact when we were on our last few days, (we stayed there 2 wks.) our cleaning lady thanked me... More

My boyfriend and I were on Isla Mujeres for 3 weeks in december/early january 2013. We extended our stay by a few days and had to move to a different hotel for the last three days of our trip. We chose the Francis Arlene. When we checked in we were given room number 7. It was ridiculously small, had horrible... More

Arrived after dark paid cash for 2 nights- before seeing the room. Our mistake- very dissapointing: lamp had black sutt and grunge, walls had grunge and cobwebs, main wall/window of room looked onto common space, door security was questionable, bed linens were clean but thin with use and foam on top of mattress just gave me the hee-be-gee-bies. Even after... More

I wouldnt recommend to stay at this hotel. the staff was not wellcoming and not helpfull, just wasnt nice... the room was ok and clean but it wasnt woorth it . in my expriance i wouldnt come back again.