My wife and a few friends stayed at the Casa Ixcel for 4 days. We could not have enjoyed our stay more. The new restuarant on top of the hotel was in the process of its first shakedown run and the chef and manager invited us to try the fare. We ate at a few other restaraunts on the Island... more

We arrived late at 11:30pm, since there was no staff, a note was left on the front door for us. We started out in room Serenity and it was humid, the air conditioner did not work well, and the room was very small, the decor was beautiful, but very disappointed with the size and cleanliness. The next day while we... more

The premise behind this hotel is charming. Unfortunately Casa Ixchel was not able to realize it completely. There were many appealing little details in the rooms, shells and incense for example. But they missed some of the basics. The steam room was stocked with essential oils, but did not work while we were there. The hot tub has beautiful tile,... more

My husband and I stayed at Casa Ixchel for 6 nights, our first time on the island. We did enjoy our stay and appreciated a lot of qualities about this hotel: -our room, although not super spacious, was very comfortable and tastefully decorated. The bathroom was nice (no issues at all with hot water) and the kitchenette was an added... more

Stayed for a long weekend. Hotel stay was wonderful. Quite and the hotel staff was responsive, friendly and helpful. Rooms were clean and functional. The weater was a little on the cool side so we couldn't go into the water but the island was fun and relaxing. The hotel has a new restaurant. The food is excellent and well run.... more

We stayed one night on the Island. Arrived at the hotel after 5:00 pm and there was no staff. Fortunately, the American manager of the new restaurant adjoining the hotel was lovely, and showed us to our room. It was so disappointing. The website photos are beautiful but our room "Karma" was small and not a "suite", as advertised. I... more

My boyfriend and I went to travel the Mayan Caribbean in "07 and stopped at Isla Mujeres for about three days. We arrived late and they waited for us to arrive well into the evening. The location is right on the beach with a wonderful view. There was a bit of an issue with the keys but after that all... more

Loved this place! Very quiet and tranquil. True mexico feel. The rooms were cozy, clean, and peaceful. The pool was beautiful and private, right on the ocean. The staff was very accomadating and eager to please:) Loved the town and fishing pier areas. Good adventures and memories. more

It is a beautiful small hotel facing the ocean - that part was wonderful. The staff was also great. The problems were: 1 - when I booked the hotel, I think they were still serving breakfast there, because I remember reading about how you can eat on the patio. In our room there was even a breakfast menu. But they... more