We chose this hotel for its 5 star rating. I could not be more disappointed. While the rooms were clean, they had a very low- end hotel look. The pool stays in the shade all day, so don't plan to get any sun while there. The alternative is an ugly rooftop area where they've put some lawn chairs, quite a... more

We stayed in this hotel only one night. Staff is not nice and they always follow you as a dog!!! The hotel by itself is in a nice place. Food is not good!!! Only rooms are nice! Conclusion : beurk... more

Pros. I have been traveling to merida for six months twice a month, I have stayed at four different hotels; I always select "el castellano" as my first option because of the ubication and excelent service; for those who love service this could be the option Cons. The water in the shower is warm and yes, it never gets hot.... more

I truly recomend it we had a fantastic honeymoon in this hotel we had a honeymoom package everything went according to plan excelent room. The staff is very friendly, the hotel has a travel agency were you can book guided trips to all archeological sites. The breakfast is also very good with a lot of food to choose from, they... more

I stayed in this hotel in October 2004. I found the staff very helpful and accomodating. I have no spanish at all, but I didn't find that a problem. The food in the restaurant wasn't fantastic but it was quite acceptable, we had a room service dinner one night and it was delicious. The furniture and fittings in our room... more

Had a group of 23 at the hotel for 3 nights and have to say I would likely stay again. The staff is friendly and wants to please, though we had keys for several rooms that needed to be recoded each day. The rooms were adequate and clean. A little more water pressure on the 9th floor would have been... more

There were two reviews on the El Castellano. One said the folks were friendly, and I can confirm that. The other said the water was too cold in the bathroom, and the street lighting was too dim. The hotel has nothing to do with Merida public works, but the lighting wasn't any different anywhere else in town. We had a... more

After staying at this hotel I realized it was very expensive for what was offered.The room was very,very basic, simple furnishing,warm water that took never got hot, no floor coverings.It is on a side street downtown that after dark walking from the main plaza was scary as it is not well lit.I found other hotels in Merida that offered more... more

It's an excellent hotel, the service and attention from the staff is great they are very pleased to help and as yucatecan people, they are always with a smile in their faces. The rooms are very comfortables and are very quiet, even at the time the maids are working. The air conditioning works perfectly well, and that is important in... more