Members of our tour group faced one immediate disappointment when we arrived here after a very long day of travel from the States. We found there were no elevators, and some of the most exhausted among us had rooms on the third floor. Then just to mention a few of the other negatives up front: 1) The hotel caters to... more

We were in Cancun, staying at the Royal Sands but my brother in law was at the Arenas Holiday Inn. His hotel evacuated all guests and his flight was scheduled to take off Tuesday, so we thought great. Let's go to Merida, see Chichen Itza on the way. That worked out great but when we got to the hotel in... more

this is an awfull hotel in a city that offers very little for an american tourist. our tour co put us here. the rooms are dark and ugly. the sheets had stains more

We went in low season, when it was hot and wet (100% humidity). Pluses: - Very friendly staff who were always ready to point us in the right direction. We wouldn't have found some of the best local places to shop or eat without them. - Free high speed wireless internet. - 2 (small) pools. One very private and the... more

I went with a school group to this hotel.. We hid our money in our clothes in our suitcases, in hidden pockets, etc. and the maids/house keeping staff apparently went through all of our suitcases and made off with about $380 USD. Plus, water pressure in showers was bad due to uncleaned shower heads and water was only slightly warm.... more

One you get to know David, Samizar and the staff. they really treat you well. more

We had a wonderful stay. Be aware that the housekeeping staff turns the AC off at the breaker, we would return after they cleaned just to turn the it back on so the room would be cool after a day of exploring. Breakfast was a little funky but the staff was more attentive than any servers we have had in... more

While this place was not bad by Mexican standards it was not the 4* hotel it was claiming to be. The service was poor and the staff didn't speak great English. Our room was dark and dingy with the only window looking out onto the courtyard (no privacy if we had the curtains open) and the air conditioning was too... more

This hotel is one of the best for the money in Merida! It has modest but nice, clean rooms, two nice swimming pools in separate, nice courtyards, and very friendly, helpful, and committed staff! The restaurant was also good and quite reasonable. When we had to move to another hotel for the weekend because they were full, we certainly found... more