About 3 days before we arrived we got an e-mail from someone I thought was the concierge but he was officially entitled the "Front Desk Manager" - presumably an American title. He introduced himself by e-mail and offered us any help required. He then introduced himself personally when we arrived and said farewell when we left. This was very creditable... more

The Intercontinental in Merida was a fantastic! The hotel seemed recently renovated, with a spacious room, decent bathroom, and a very comfortable bed. Most importantly, it felt colonial, and like it belonged right in Merida... unlike the Hyatt (I imagine) across the street. For the money, $150 USD for a club floor room, I thought this was a very good... more

This is a comfortable hotel but with some flaws that would be a problem even at a roadside motel. The room was spacious and clean with comfortable and attractive furnishings. The lamps in the room have small fluorescent bulbs and are dim, making reading difficult. The elevators are almost dark. The television has several channels in English, including CNN international... more

On arrival at 6:00 PM, we were told that we needed to wait half an hour for our room to be ready. Since we had booked a room on the club floor, we inquired whether we could use the lounge. After we persisted with that request, the room was suddenly ready. The club lounge was the poorest we have ever... more

Villa mercedes is a very very fine hotel. Building is renewed but follow closely the colonial style. Rooms are very comfortable and spacious and, above all, bathroom are well finished. Last thing but not the least, the restaurant is very very good, so that i advice to try it. Waiters are very corteous, foods good and well presented. I reccomend... more

We stayed here as a family in July as part of our tour of Mexico. We booked two executive rooms and asked for them to be on the same floor as we were having one room and our children the other. The staff were courteous and helpful and had arranged that the rooms be next to each other; they had... more

We stayed in this hotel for seven days from June 25 to July 2, 2008. We had adjoining rooms with family members. The rooms were large as were the bathrooms. The property was well maintained, clean and inviting. The staff were wonderfully attentive and every other day following the room cleaning and bedmaking, the young man doing this would leave... more

Hotel is well located just a block away from PASEO MONTEJO. The Hyatt and FIESTA AMERICANA Hotels are nest door. Two year ago we stayed at the Fiesta Americana hotels, but this time it was full so we stayed at the Intercintinental, Its an older hotel than the fiesta americana, the Lobby its Small but nice, the elevators are old.... more

We stayed at this place for a few nights during our honeymoon, using it as a base to explore western and central Yucatan. We wanted to stay at one of the Haciendas but they were full, so we decided to give it a try. Undoubtedly, the highlight of the hotel was the breakfast, make sure that your reservation includes it!... more