After visiting Secrets Wild Orchid in Jamaica in Deceember, we were impressed enough with the franchise to try Playa del Carmen in early February; we were not disappointed. While we liked the physical set-up of Jamaica better (all of the buildings were closer to the beach), the level of service seemed a notch higher, as well as the food (especially... More

Just returned from Secrets and we were totally impressed. The staff was superb, as we were waited on like we were royalty. The rooms were clean and the food was very good. Our favorite part of the day was when the staff would walk around with appetizers and desserts pool side. It was awesome to have drinks replenished constantly by... More

We stayed at Secrets Maroma the second and third weeks in January and had the most fabulous time. We booked an ocean-view room and our son and his wife, who arrived 5 days before us, booked a swim-up. I won't go into detail about a lot of things that have already been said because all the good stuff is true.... More

Stayed recently at the Secrets Maroma after previously staying at Excellence Resorts 4 times The food and drink are much better at the Secrets and we looked forward to our meal every evening and must say we never had a bad meal at all the food outlets. as usual for Mexico up market resorts the staff are fantastic and can... More

Just returned on Monday from 10 days of bliss at Secrets Maroma Beach. What a fantastic place it is...Yes it is a pricier resort, but in many ways it is worth the extra dime. If you want to step it up a notch, this is the place. The grounds are amazing as the landscaping and natural beauty within the complex... More

First - this is one of the cleanest resorts we have ever been to. The public and private areas are spotless. The service is unmatched. The staff is very pleasant and helpful. We experience a language barrier only a few times in a resturant since not every employee is fluent in English. We are cruising people so this was something... More

Every good thing you read about Secrets Maroma is true. We just got back from a wedding there and wow, was it amazing from start to finish. It's a pricy resort, but for that cost, you don't have to think about a thing while there. The restaurants are truly top notch and the drinks are delicious. (Make sure you call... More

Great couples retreat. Ok, I have been meaning to review my stay here for sometime (life, toddler got in the way). We actually stayed here June 2010 but Trip Advisor will not let me go back that far. This was by far a wonderful couples retreat, we stayed in a concierge level ocean view room near the beach We were... More

Jewelry was stolen out of my wife's luggage upon check in. The hotel management and security have been less than helpful, professional or compassionate.  Upon arrival, we were instructed to leave our luggage with hotel staff at the front of the hotel. We were transported to "preferred" check in.  An hour later, when we got to our room, we waited... More