Quoted by their staff as a 6 star resort i would struggle to give it a 3 star. The beach is not bad it is disgusting There is no swim up bar The all inclusive fee is a rip off since the menus and food are terrible There are no water sport activities available Do not go on the membership... more

We had a wonderful stay, the hotel was not crowded. The service was excellent and everyone tries to make your stay the best. I must say the hair dryers are horrible, I had wet hair everynight. I would have enjoyed more pool activites but that may come when there are more people at the resort. The tours were amazing we... more

I only write this review on the Hacienda Tres Rios with much thought and consideration. Through RCI we made our reservations for June 13-20th. The cost for my family of 4 was $3000. We usually stay at the Grand Velas or Velas throughout Mexico. These Resorts really are 5 star and are truly dedicated to making our vacations amazing. We... more

I really can't add much to the already superlative things many people have said! We just came home from a 7 day stay, and I really hated to leave and am still missing HTR. The staff is just wonderful in every way, That is something truly unique about this hotel. Everyone from the concierge, waiters, activity staff, to the construction... more

The Tres Rios Rooms ,staff, food and beverages where all excellent. I would advise anyone who has timeshare and wants to exchange into the Tres Rios, Check the price first. We exchanged our unit in Cabo and paid an additional $3000. in "all Inclusive fees " for two adults and two kids. When I spoke with two like families poolside... more

Last year at this time, we stayed at their sister property - Fisherman's Resort- and were so impressed with the "service with a smile" attitude, that we bought a timeshare wk. at Tres Rios- sight unseen! We were a bit anxious as we read in TA about our "new" resort but have just returned with nothing but praise! The rooms,... more

Let me start by saying that this resort is the nicest, cleanest, and most accomadating resorts that I have ever stayed in! We stayed at this resort for five nights at the beginning of June and there was 13 in our group. From the time that we arrived to the time we left, everyone had great service from the staff... more

Shortly after writing my review below I was contacted directly by the management staff due to my concerns. They seemed genuinely concerned and wanted to ensure that prior to leaving I was completely happy with my stay. This type of customer service has always been the norm for any of the Sunset properties and was good to see that they... more

The Buildings and Surroundings are beautiful. The pools and beach are clean, refreshing and relaxing. The food and drinks are delicious well maybe except for the crickets. What makes HTR Excelente is the staff they are terrific. As so many others have said from the moment we arrived everyone was so friendly and helpful. First and the main reason I... more