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We stayed at this hotel at the end of October and beginning of November. I must say one of the biggest reasons I chose a hotel is by the trip advisor reviews. It’s my duty to report what I experience as well. We arrived a bit late and the reception lady told us we were not allowed to stay in... more
Dear Guest Thank you for your review. We are very sad to hear about your bad exerience in our hotel. We agree you have every reason to be a bit disappointed. The days when you were with us were extremely rainy which unfortunately generated a problem with your first room. Also the party planned for our roof terrace was an...
We loved our stay here. The staff were very friendly and helpful. The location is away from the busiest part of 5th Ave. The rooms are very nicely decorated, we enjoyed the breakfast each morning. Cave of the Monkey restaurant on 38th Ave. towards beach was wonderful!! more
The rooms were very beautiful and very clean. The bed was so comfortable, i slept amazing! The breakfast up on the gorgeous roof was a great way to start the day. The staff was so friendly, polite, and helpful. I have never recieved that great of service at a hotel. Staff helped me with anything from directions to handing me... more
My girlfriend and I stayed at Casa Ticul for three nights. The hotel is a little bit far from Playa del Carmen night spots, which could be either good or bad depending on what you like. I didn't like the location because it was a long walk to restaurants and it was very hot, and also made us feel kinda... more
Thank you for your comments, we are sorry to have not lived up to all your expectations. Casa Ticul is designed to be a safe, tranquil refuge within busy Playa del Carmen and we strive to maintain that feel to the hotel - our location is considered by many to be the key to achieving this. We are happy you...
Very helpful and friendly staff, clean rooms, super nice linen and comfortable beds. However, fans were either on/off rather than with dimmer. Location is quiet most of the time, but on Saturday night, the salon/day lounge in front of the hotel blasts its music into 2AM+. Could not sleep with windows & door closed. Asked Mgt to do something about... more
This is by far my favorite retreat. Playa del Carmen's best kept secret. Mexican hospitality truly defines the experience. Casa Ticul is the tranquility every vacation strives for... more
A group of grad students and physicians traveled from Michigan to volunteer at a local clinic. I was a bit nervous about where we would end up staying. However, right when I walked in the door, I knew I was one lucky girl!! The hotel is adorable, small, friendly, and very clean. Our group was spread all over 5th, and... more
Thank you for taking the time to share your experience with other travellers. At Casa Ticul we strive to provide our guests with a comfortable home away from home. We hope you come back to visit again soon.
Casa Ticul is the best option to stay in playa del carmen if what you are looking for is to be treated and feel as at home. the place is charming, the hotel personal is always looking forward to make your experience unique. you can walk to the beach or stay enjoying the beautiful swimming pool. enjoy!!! more
Dear guest, Thank you so much! All members of Casa Ticul family have enjoyed your interesting comments in regards to our Hotel. Thank you once again for sharing your experience with others, and we look forward to welcoming you back to Casa Ticul soon. Warm Regards,
We loved staying at Casa Ticul. Being on the North end of 5th Ave, it was quiet and very relaxing. The beach was close by and the rooms were clean and very comfortable. The staff were excellent in arranging anything we wanted. The breakfast was small, but acceptable, but we had to pay 3 dollars for it. We would stay... more
Dear guest, thanks for your excelent coments!We are so pleased you enjoyed your stay with us We hope to see you again soon.
this was our first time to mexico and we were'nt sure what to expect. we stayed in this hotel on our way back to cancun to catch our plane. the staff was excellent. she made sure we had a reputable ride back to the airport and helped us with info on finding a atm machine and even had pepto for... more
Thank you so much for your positive comments. We are so glad you enjoyed your stay with us and hope to welcome you back soon.
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