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Banyan Tree Mayakoba


Carretera Federak, Playa del Carmen 77710, Mexico
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Reviews you can trust

98% Recommend
5.0 of 5 stars 85 reviews
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By trip type
All (85)
[ Date ] [ Rating ]
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5 of 5 stars
krowenj
27 Nov 2009 | Trip type: Couples New
1/1 found this review helpful

Just returned from a trip from the Banyan Tree Mayakoba. It was amazing! I would recommend this resort to anyone. Best for couples as it is very romantic, and even though there were some families there I suggest do not go with children. The Rooms: The villas are spectacular, each has its own pool and they are very private. You... more

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5 of 5 stars
California
24 Nov 2009 | Trip type: Couples New
1/2 found this review helpful

We just returned from a wonderful stay at the Banyan Tree Mayakoba, to celebrate my birthday. I truly wanted an amazing vacation, so I did my research prior to deciding where to go and read tons of reviews. If you are looking for a relaxing, secluded and romantic place then this is the place to go because there is not... more

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4 of 5 stars
NewHampshire
18 Nov 2009 | Trip type: Couples
2/3 found this review helpful

I am a seasoned traveller who leans on TA in making decisions on where to stay. We have been to the Cancun/Riviera Maya several times and enjoy the people, the scenery and the culture. After reading the glowing reviews praising the Mayakoba , I was so looking forward to tsurprising my wife for our get away for five nights. However,... more

Management response from
Banyan Tree Mayakoba, Vice President / Area General Manager

Dear Value Guest, I wish to thank you very much your feedback in regards to your experience with us. Please accept my apologies for not providing you with a perfect stay at Banyan Tree Mayakoba, we will work hard to find out where we should improve. Is my understanding, that your arrival to Banyan Tree Mayakoba was a few days...

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5 of 5 stars
Denver, CO
17 Nov 2009 | Trip type: Couples
0/1 found this review helpful

My husband and I stayed for 6 nights at the end of October. This was our first real vacation in 10 years and this place lived up to our expectations of a high-end, private, relaxing, pampering vacation. If you are looking for a party, lots of people, nightly entertainment I'd go somewhere else. I love and appreciate architecture and design... more

Management response from
Banyan Tree Mayakoba, Vice President / Area General Managar

Dear Value Guest, I wish to thank you very much for taking the time to share with us your perfect and relaxed experience in Banyan Tree Mayakoba. It is a great satisfaction for us to know that we could meet your expectations, and you and your husband have enjoyed your stay with us in perfect blend of Asian and Mayan...

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5 of 5 stars
Baltimore, MD
15 Nov 2009 | Trip type: Couples
0/1 found this review helpful

We have just returned from a 6 day stay. I just cannot say enough about the attention to customer service. From the time we arrived and were welcomed by Juan and then Sarah who every hotel in the world would be able to learn from her wonderful personality, to Eli, Dffren, Otto, Maria and everyone else who made our stay... more

Management response from
Banyan Tree Mayakoba, Vice President / Area General Manager

Dear Guest, On behalf of Banyan Tree Mayakoba family, we wish to thank you for taking the time to convey us your kind comments. Sarah, Eli, Efren, Otto and María are more than pleased to know they were able to assist you every moment. We really believe in our team and Banyan Tree has a detailed training program up to...

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5 of 5 stars
San Francisco, CA
14 Nov 2009 | Trip type: Couples
0/1 found this review helpful

My boyfriend took me to the Banyan Tree Mayakoba for my birthday, and I think it might be the single best hotel we've visited in terms of the overall experience. The resort itself is beautiful, the grounds are amazing, the rooms are incredible, and the staff is just the best. They go above and beyond to accommodate your requests. I'm... more

Management response from
Banyan Tree Mayakoba, Vice President / Area General Manager

Dear Guest, The Banyan Tree Mayakoba family rejoices knowing that your birthday celebration, at the time you stayed with us, became an unforgettable experience in a perfect blend of Asian gentility and Mexican friendly service. We wish to thank you very much for your preference and your kind comments in regards to our facilities, services and staff. I look forward...

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5 of 5 stars
Tenerife
12 Nov 2009 | Trip type: Family
0/1 found this review helpful

what fabulos huge villas with private swimming pools and beautiful exotic gardens. The staff are wonderful and made all of us so welcome.Nothing was too much trouble for them.Thank you Yvonne for your help during our stay.The Thia restaurant was superb (authentic Thia food!)and the breakfast selection excellent.Another air conditioned restaurant would be appreciated by all guests.The spa is a... more

Management response from
Banyan Tree Mayakoba, Vice President / Area General Manager

Dear Guest, On behalf of the team at Banyan Tree Mayakoba, we wish to thank you for your gracious comments about our facilities, spa, food and staff, especially Yvonne. We are very pleased to know you enjoyed a very relaxed and comfortable stay with us. I look forward to welcoming you back to Banyan Tree soon. Sincerely, Pancho Llamas Vice...

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5 of 5 stars
West Hollywood, CA
11 Nov 2009 | Trip type: Friends getaway

Hands down.....the NICEST resort I have every stayed at. Every aspect was perfection! The grounds are so beautiful, and it looks like they have really taken in the fact that Mayakoba is an ecological preserve, and have gone out of their way to not damage it. Even the transportation throughout the resort is with electrical cars. Yes, the place is... more

Management response from
Banyan Tree Mayakoba, Vice President / Area General Manager

Dear Guest, On behalf of the Banyan Tree Mayakoba family, it gives us great satisfaction to know he have met your expectations. I am happy to read that your stay was as close as perfect, and we wish to thank you for your gracious comments about our services, facilities, amenities, the spa, food service and staff, particularly about the genuine...

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4 of 5 stars
Virginia
10 Nov 2009 | Trip type: Couples
1/3 found this review helpful

With so many detailed reviews, I will simply highlight the best and worst components of our stay... The Good: -Breakfast is awesome -Staff is very friendly and eager to please -Villas are very private and well appointed The Bad: -MOSQUITOS--this hotel has so many awesome outdoor spaces, but, unfortunately, we were hardly able to use any of them because we... more

Management response from
Banyan Tree Mayakoba, Vice President / Area General Manager

Dear Value Guest, I wish to thank you very much your feedback in regards to your experience with us over the recent days. Please accept my apologies for not providing you with a perfect stay at Banyan Tree Mayakoba. I have taken note of all your comments, and please allow me to explain to you about the facts you have...

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5 of 5 stars
Encinitas
8 Nov 2009 | Trip type: Couples

Five months ago I booked a surprise trip for my boyfriend's birthday this week to Banyan Tree Mayakoba. Based on all the Trip Advisor reviews I was more than excited to experience this truly outstanding resort. Unfortunately Hurricane Ida also decided she wanted to vacation in Playa del Carmen this week. I spent over four hours on the phone with... more

Management response from
Banyan Tree Mayakoba, Vice President / Area General Manager

Dear Ms. Kathy and Mr. Dennis, Every single member of the Banyan Tree Mayakoba family is really committed to your comfort, relaxation and tranquility. Unfortunately, last weekend we had an unwanted visitor, IDA, passing by, and our main concern was to do our best to assist all our in house and new coming guests with anything may needed. I am...

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Banyan Tree Mayakoba Also Known As

  • Banyan Tree Mayakoba Hotel
Address: Carretera Federak, Playa del Carmen 77710, Mexico