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Sandos Playacar Beach Resort & Spa

Paseo Xaman-Ha Manzana 1, Lote 1 Fracc Playacar Playa del Carmen 77710 Mexico
Property Type: All-inclusive Resort
  • Hotel featuring an assortment of amenities, sports facilities and leisure activities that are included in the nightly rate.
Mexican style hotel in the Hacienda Section; short distance from the Village of Playa Del Carmen.
Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Not Allowed Restaurant No Room Service Swimming Pool
Check Rates and Availability: £189 $320 Avg. Price
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TripAdvisor Traveller Reviews

TripAdvisor Traveller Rating: 4 of 5 stars Based on 1,101 traveller reviews
  • What to Expect:
    • 4 based on 770 reviews Rooms
    • 4 based on 768 reviews Service
    • 4 based on 756 reviews Value
    • 4.5 based on 767 reviews Cleanliness
    • 4 based on 200 reviews Pool

Reviews of Sandos Playacar Beach Resort & Spa

( 1-10 of 1,105 )
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4 of 5 stars
Va Beach, VA
8 Oct 2008
8/8 found this review helpful

After reading reviews for the past few months about Sando's I was almost tempted to change my reservations. I am so glad we didn't! We stayed the week of Sept. 27 - Oct. 4th and couldn't have asked for a better week. Checkin - It was a breeze. Somehow we lucked out on missing the time share people. They kept... more

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5 of 5 stars
california
8 Oct 2008
3/3 found this review helpful

I just had to write in response to the most current reviews of Sandos Playacar....We stayed there June 29th through July 7th and had a wonderful time....We had booked a standard room but that area was just a bit to busy for us so they upgraded us for free to the Riviera section....these rooms were so much nicer that the... more

7 Oct 2008
5/16 found this review helpful

I have so many bad comments about this hotel that I don't even know where to begin. But keep reading, I have wonderful comments for the hotel we moved to. I booked this trip with "Funjet Vacations". I can't say enough good things about this travel agency. In the future, I will only use Funjet. We (my fiancee and myself)... more

7 Oct 2008
1/13 found this review helpful

My family has recently stayed at the sandos playacar and we will never stay there again. The service was deplorable and management felt that it necessary to lie on a daily basis. Why we don't know but this resort is on our hate list. We travel extensively and we will never go there again. So remember the name of this... more

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5 of 5 stars
Portsmouth, Hampshire, UK
28 Sep 2008
11/11 found this review helpful

Well,what can i say about this holiday, apart from "bloomin great". We arrived on the 7th Sep 2008, after a good flight, with no delays (so that is always a bonus). After reading the report on Trip Advisor about being nabbed on arrival by Time Share people, i was armed and ready!!!!! We were hassled on arrival, but if you... more

Management response from
Sandos_Playacar, Web Relations Manager

Dear Tracie1968, Thank you for posting on trip advisor. Regarding the electrics, we sometimes experience some problems due to several adjustments we are making in every section however its good to know that you’re problem was attended immediately. Usually generators should kick in and work but like all mechanical things, they are not bullet proof! We have been implementing new...

28 Sep 2008
5/6 found this review helpful

My husband and I stayed at Sandos Playacar Riviera Hotel and Spa from September 8th to September 19th. What a great time we had. The facilities and staff were absolutely the best. We stayed in the Riviera section. Our room was beautiful (loved the jacuzzi tub). We had the pleasure of meeting Patrick Lorenz, the Sub Director of the hotel.... more

Management response from
Sandos_Playacar, Web Relations Manager

Dear msjillybeaner, Thank you for posting on trip advisor. It’s great to hear you enjoyed staying in a Riviera Junior Suite, these rooms as you mentioned have a Jacuzzi which could turn out to be really amusing. You mention Mr. Patrick Lorenz, we are glad to hear that he was very helpful and accommodating with you and we also thank...

26 Sep 2008
4/9 found this review helpful

I just want to say that overall I did very much enjoy my vacation... And some parts of my review may seem like I'm being petty, but they're just things that I did not expect and would like others to be aware. I stayed in the Riveria section from September 12-18. Upon arriving, I felt a bit intimidated because I... more

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5 of 5 stars
Warrington, Cheshire
25 Sep 2008
6/7 found this review helpful

We stayed at the Sandos Playacar 01/09 - 15/09. When we first booked this holiday the reviews were very positive (12mths ago), then suddenly there seemed to be a downturn in reports. Although apprehensive before our stay there was no need to be as it was fantastic. We were lucky enough to be staying in the new Riviera section, &... more

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5 of 5 stars
New Jersey
24 Sep 2008
4/4 found this review helpful

We stay in Sandos Sept 18 to Sept 23, we had two rooms me, wife and my 14 month old baby in one and mother in law in the other one. We got there around 4pm and check in took around 10 minutes but then we were directed to the timeshare people. Thank to all the recommendations in this page... more

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5 of 5 stars
Leicester, United Kingdom
23 Sep 2008
7/8 found this review helpful

We booked our holiday with Virgin Holidays who proved to be the best holiday travel agent we've experienced. Me and my partner went to this resort April 2008 and after reading some of the reviews we thought we may have been disappointed...how wrong we were! Check in was very fast and easy, things were explained clearly and the guys on... more

Reviews of Sandos Playacar Beach Resort & Spa

( 1-10 of 1,105 )
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