we booked this hotel online after rave reviews from the agent,on first appearancevery good ,clean and over the top friendly,the following day we were followed around and hassled to buy time share with them,you're hassled when you're by the pool at least every half an hour to go on trips or have a massage,we were put in a room with... more

We stayed at this hotel from the 6th to the 27th of October 2009. We also arranged our own four day trip to Oaxaca before leaving the U.K. from the 16th to the 20th October. I have read many reviews on Trip Adviser and have often thought a lot of people whinge for the sake of it. Unfortunately, I'm now... more

Although we got an excellent package deal from a travel agency for two week all inclusive service and flight ticket, not just this is the only reason why we think this hotel is great value. I was a bit concerned about the negative comments and reviews I read here. I found most of them invalid based on my two weeks... more

Booked as a late deal so were a bit worried and mixed reviews caused a little concern but went with open minds and the place far and away surpassed expectations! Luckily we had a good rep at airport who warned us (the whole mini bus) that in almost all resort hotels have some timeshare people in hotel/resort uniforms that will... more

I recently returned from a holiday at the Occidental (means timeshare) Allegro Playa which I was led to believe was a 4* Hotel when in fact it is a timeshare complex and certainly not 4* but somewhere between a 2/3*. Upon arriving at Cancun the rep from Thomas Cook was nowhere to be seen and I had to find her... more

My mother had won this trip through a radio station so this wasn’t our choice of a place to stay. This is in Playa Del Carmen which is outside of Cancun hotel district and they are trying to build this area up to attract more tourist. This hotel in particular was rated a 4star hotel by Apple Vacations but in... more

We arrived in this hotel on 09/28/2009 and hotel stuff were very rude to us when we asked any questions. The worse customer service i had ever recived. We stayed in moldy room and the floors were wet every day after cleanning. The food was not good at all. Even fruits were put up next day from the day before,... more

My boyfriend and I arrived at the hotel not knowing what to expect after all the mixed reviews we read. This resort is definately not a 5 star but has enough strong points to make it a great vacation, especially for the awesome deal we got!! We arrived early before it was check in time and our room was already... more

went to the Allegro wth my wife and 3 chldren 17, 13 and 8years of age. The reception on entry was extremley dissapointing since weve stayed at other hotels in mexico before and they have all had the whow factor. After arguing the point that I do not wish to stay at the hotel when allocated a room furthest away... more