Spent 6 nights here and have a few things to point out that I think would be helpful. Number one -if you expect the rooms to be pristine, forget it.. They are old and worn and in need of updating. The rooms were acceptable for the amount of time we spent in them. The grounds are beautiful and the 2... more

If you have ever enjoyed the true hospitality and attention to detail at some of the Mayan Riviera resorts then you will be very disappointed. I've read that the staff is friendly, compared to what? Nothing like the other hotels - here your requests are like an intrusion to their lives. The food - I lost weight - Was the... more

First of all, the staff are friendly and the property is kept beautiful. However, the rooms need repair!!!!! Tub looks very old and doesn't drain while showering. Water above ankles by the time your done. Makes you really wonder if anything is backing up into tub! Yuk!. Also, sink doesn't drain either. Mirror on wall is rusty. Rust on base... more

We (myself, husband, two grandchildren) stayed at the Allego Playacar (12/9/09 - 12/15/09). We booked two adjoining rooms. While we found the place serious lacking in several areas (rooms smelled, air conditioner never worked properly, phone never worked at all, extremely small beach) We decided to make the best of it. On our second night, around 11:20 p.m., while I... more

Me, my husband and my 6 1/2 year old son just returned from vacation staying at Allegro Playacar (Playa del Carmen). Let's say the only nice thing was the weather. First the Hotel - dirty, the room smells like mold, the air conditioner wasn't really working and was so loud, little tiny ants everywhere (in the bed, on the floor),... more

We just got back from enjoying a great week. We read all the mixed reviews and were a little apprehensive but our stay was fine. The staff was the friendliest we've ever had. The beach was very small because of erosion but the water was warm and inviting. There are a string of adjoining hotel beaches which you can walk... more

My wife and I just returned from Allegro Playacar extremely disappointed. I will give a quick a simple outline of the stay. The staff is great, very personable and helping. The hotel hammers you on the exchange rate, 11.50 pesos per USD while the in-town exchange is anywhere from 12.50-14.00 pesos per dollar, so exchange on 5th avenue. Rooms are... more

I have read alot of reviews about resorts and found people just generally like to complain. For example; when I read the reviews about the Riu Jalisco in Nuevo Vallarta there were some complaints about the property and the food, however I found it to be a wonderful resort, good food, beautiful property, great rooms, etc. So when I read... more

My wife and I have been to the Riviera Maya several times and have stayed in all types of lodging. We always read the trip reports from past guests for the location that we are considering. We feel that this is the best way to prepare for what the place has to offer. Weather it is good, bad, or indifferent.... more