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Maroma Resort & Spa


Hotel class 5.0 of 5
Carretera Cancun Tulum Km 51 | Riviera Maya, Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
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Reviews you can trust

84% Recommend
4.5 of 5 stars 279 reviews
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By trip type
All (279)
[ Date ] [ Rating ]
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5 of 5 stars
Michigan
11 Sep 2009 | Trip type: Friends getaway
1/1 found this review helpful

This was our fourth stay at Maroma and this time we introduced our friends to our "secret." It continues to be one of our favorite places to get away, to relax, to just enjoy where we are and each other. The rooms are fantastic (we stayed in a Sian Nah suite) with incredible views of the sea, lovely sitting area... more

Management response from
PRelationsM, Regional Managing Director Mexico

Dear Guest, Thank you for taking the time to share your comments regarding your recent stay in Maroma Resort and Spa with us and with other readers. It is always a great pleasure to welcome our repeat guest and truly appreciate your preference for our little paradise. Your kind comments concerning our staff service is most appreciated; I will be...

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5 of 5 stars
rural Virginia
6 Sep 2009 | Trip type: Couples
1/1 found this review helpful

Maroma far exceeded our high expectations. We've never experienced a more gracious staff, nor better food in two decades of resort stays. The food was better than Frontera Grill/Topolobampo in Chicago (President Obama's favorite restaurant in Chicago). It is tragic that the Mayan Riviera is filling up fast with all-inclusive resorts, because Maroma deserves to have this lovely beach entirely... more

Management response from
PRelationsM, Regional Managing Director Mexico

Dear Guest, Thank you for taking the time to share your comments regarding your recent stay in Maroma Resort and Spa with us and with other readers. I am pleased to hear that we exceed your expectations, definitely, Maroma offers a unique and real Mexican experience impossible to compare with other resorts in the area, our authentic food, friendly staff,...

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5 of 5 stars
Mexico City
4 Sep 2009
0/1 found this review helpful

I would deffinitlly go back to this hotel. By far one of the best in the "Riviera Maya". more

Management response from
PRelationsM, Regional Managing Director Mexico

Dear Guest, I am delight to know you had a great experience in our beautiful resort. The Maroma Family will be more than happy to welcome you back in the near future. Best Regards, Federico Echaiz Regional Managing Director Mexico Maroma Resort and Spa www.maromahotel.com

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4 of 5 stars
Irishclover22
2 Sep 2009 | Trip type: Friends getaway

Out of curiosity, I had to read the negative reviews for Maroma. I must say, I was rather surprised and found that anything negatively said about this resort is directly opposite from my own experience. I found the resort to be amazing. Yes, it is somewhat secluded and not necessarily convenient to any nightlife or dining. But what it may... more

Management response from
PRelationsM, Regional Managing direc

Dear Tiffany, Thank you for taking the time to share your comments regarding your recent stay in Maroma. Definitely, Maroma is a secluded hideaway in the Riviera Maya where the phrase "handmade hospitality" describes the ambiance, our philosophy of taking care of our guests on a very individual and tailored basis; I am very proud to say that our guests...

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5 of 5 stars
Dallas, TX
26 Aug 2009 | Trip type: Couples
3/3 found this review helpful

My wife and I spent 4 nights at Maroma for our honeymoon. Upon arrival in a complimentary black SUV, we were immediately greeted by the staff, a welcome margherita, and the resident guacamayas. Then, we were escorted around the resort to get familiarized with our new surroundings. And what surroundings! The most subdued, calming, peaceful place I have ever been.... more

Management response from
PRelationsM, Regional Managing

Dear Guest, Thank you for shareing your comments regarding your recent stay in Maroma Resort & Spa. I am delight to hear of the excellent experience you had while celebrating your honeymoon with us, I will share your comments with all the Maroma Family, who I am sure will be glad to know their efforts are truly recognized. Definitely our...

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5 of 5 stars
Virginia
26 Aug 2009 | Trip type: Family
1/1 found this review helpful

This was our 7th trip to Maroma in the last 10 years. This time for my 60th B-day. We've beached it in Sardina, Costa Rica, Belize, Nevus, St. Barts, So. Africa, and most 5-stars in Hawaii and on Mexico's Pacific coast. Yet each time we go somewhere else, we compare it to the gold standard-Maroma. And why not, it's a... more

Management response from
PRelationsM, Regional Managing

Dear Scatena Family, Thank you for taking the time to share your comments regarding your recent stay in Maroma Resort & Spa with us and with other readers. Your positive comments about our food, rooms, our amazing beach and the outstanding service provided by our friendly staff are greatly appreciated and will happily share with the rest of our Maroma...

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4 of 5 stars
Boca Raton Florida
19 Aug 2009 | Trip type: Friends getaway
0/1 found this review helpful

We stayed in March2004..It was peacefull and idyllic....Great food, amazing beach .I would recomend this hotel for anyone who love peacefull and relaxing vacation...... more

Management response from
PRelationsM, Manager

Dear guest, Thank you for sharing your comments regarding our beautiful resort and for your patronage. I am pleased to know you truly enjoyed your stay and even more to know you are considering giving us the opportunity of welcoming you back in the near future. Federico Echaiz Regional Managing Director Maroma Resort and Spa www.maromahotel.com

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5 of 5 stars
Austin, Texas
17 Aug 2009 | Trip type: Couples
4/4 found this review helpful

Just got back 3 days ago and had an excellent experience at the Maroma Resort and Spa. My wife and I never are the type that would go to the same place twice, but if we ever go back to the Yucatan again, and can afford it, we're going to stay here again. Since everyone has an opinion, I will... more

Management response from
PRelationsM, Managing Director Mexico

Dear Rick, Thank you for taking the time to share your comments regarding your recent stay in Maroma Resort & Spa with us and with other readers. Your feedback is important, as this allows us to take immediate action in the areas of opportunity with the intention of constantly improving our services. I am pleased to know of your preference...

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5 of 5 stars
Kansas
2 Jul 2009 | Trip type: Couples
3/6 found this review helpful

The beach was beautiful so is the resort. Staff went above and beyond, the service was unbelieveable! Had a great time telling everyone about our trip and Maroma is the place to stay. more

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5 of 5 stars
NVA
1 Jul 2009 | Trip type: Couples
2/2 found this review helpful

My wife and I went to Maroma for our honeymoon and we're planning another trip back during the Christmas Holidays and our 1st anniversary. There are no words that I can say that does this hotel and its staff justice. The most friendly, accomodating and entertaining staff that I have ever had the pleasure to meet. more

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Maroma Resort & Spa Also Known As

  • Maroma
  • Maroma Resort
  • Maroma Resort Spa
  • Maroma Hotel Playa Del Carmen
Address: Carretera Cancun Tulum Km 51 | Riviera Maya, Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico