465 Reviews
Travellers' Choice® 2012 Winner
Relaxation & Spa
My wife and had a wonderfull time at Maroma. Best beach I've seen in Mexico. Ultraluxurious beach beds. The service was great. The staff was nonobtrusive but always available. Hospitality can arrange anything you want: private tours, spa, helicopters. Even contacted us prior to our arrival to find out likes/dislikes about food and had obtained certain dietary foodstuffs for us...
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Dear Jointbrowne,
Thank you very much for your complimentary comments! We feel honored to know you really had a great experience in our little Paradise. We would love to welcome you back in the not too distant future to ensure you another wonderful experience!
Kind Regards,
Federico Echaiz
Regional Managing Director Mexico
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This fabulous hotel is located in a beautiful natural setting that allows its personnel make every effort for a perfect experience. Beach, pools, bars, restaurants and ammenities are located at the right places, simply but tastefully decorated to make guests feel comfortable. Food and drinks are delicious with the right mix of local and international recipees. Hotel hosts are always...
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Dear Rafael,
Thank you very much for your kind comments. We are very happy to know you had a wonderful time during your honey moon at Maroma. We look forward to welcome you again in the not too distant future.
Kind Regards,
Federico Echaiz
Regional Managing Director Mexico
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This is my wife and my third time back to Maroma and it is as wonderful as the last 2 times. Like many of the reviewers, we continue to return for Maroma's unique experience. Unlike The Rosewood and Banyan Tree, Maromas starting Garden Rooms are only 315 sf versus the 3,000 sf monstrosities at Banyan Tree. I disagree with the...
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Dear David,
Thank you for sharing your kind comments! We feel honored to know you and your wife had a fantastic experience. Everyone in the hotel is delighted to welcome you every time you come! We look forward to welcome you back again in the not too distant future to ensure you another truly authentic and pleasant experience.
Kind Regards,...
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My wife and I visited the Maroma Resort and Spa in December after friends of ours had been recommending it for years. But, they warned us that it might be much different because it had been purchased by Orient Express,and that they had not been there in over 5 years. We have travelled extensively, are not afraid to spend money...
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Dear UmbrellaGuy,
Thank you for a taking the time to share your comments with us and other readers. We appreciate your comments and sincerely regret of the disappointments experienced in your last visit. As being part of Orient-Express has been a real positive change for the property, all our staff works hard every day to provide the best service, product...
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I have never had a more magical vacation experience as I did at the Maroma. I can't say enough about this classy, welcoming and friendly resort. The entire staff was so efficient and accommodating, anticipating our every need. I will never forget Johnny, our beach waiter, who always wore that special smile, and whose service was so prompt and courteous....
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Dear ZumbaGirl,
Greetings from the warm Caribbean! Thank you very much for your beautiful words. We feel very happy to know you could experience an authentic and magic time at Maroma. I will ensure all our staff knows about your complimentary comments! We look forward to welcome you again in the not too distant future.
Kind Regards,
Federico Echaiz
Regional...
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My husband, Michael, and I just returned from our second visit to Maroma, both times to celebrate our anniversary. Our stay was as incredible the second time as it was the first. This is a fantastic place to celebrate a special occasion -- intimate and romantic. The setting of the hotel is absolutely breathtaking - pristine beach (constantly tended by...
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Dear Kclittle,
Thank you very much for your complimentary comments! We feel honored to know you enjoyed a truly romantic stay at our magic Caribbean paradise. We look forward to welcome you again in your next anniversary or perhaps sooner!
Kind Regards,
Federico Echaiz
Regional Managing Director Mexico
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My wife and I just returned from Maroma (our second time there). The place is incredible. We travel a great deal and have never experienced such warmth and care from a hotel staff (kudos in particular to Jessica in Hospitality). The beach cannot be beat by any Caribbean location, and where else would you find 6-8 employees clearing the beach...
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Dear TennisPlayer,
Greetings from sunny Maroma! We are delighted to know you had an authentic and pleasant experience during your stay with us. I will share your kind comments with all our staff to keep them motivated. We look forward to welcome you again in the not too distant future.
Kind Regards,
Federico Echaiz
Regional Managing Director Mexico
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We found Maroma to be a wonderful place where we plan on going again and again!!!
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Dear Yves,
Many Thanks for your comments! We are very happy to hear you had a great time in Maroma! We look forward to welcome you again and again!
Kind Regards,
Federico Echaiz
Regional Managing Director Mexico
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My name is Arnie & I have been to Maroma 30 ++ times. I have nothing to add to the mostly great reviews here. For those of you who are researching Maroma for a first time stay: I think that my going 30 ++ times & agreeing with with other posters; you cannot pick a better place!
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Dear Arnie,
We want to thank you for sharing your complimentary comments with a wider and more important audience as TripAdvisor. As you already know Maroma is your home and we are delighted to welcome you every time you come!
Kind Regards,
Federico Echaiz
Regional Managing Director Mexico
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We just paid our bill but I could not stop by the business centre of Maroma without writing immediately this review. This has been so far the best hotel/resort me and my family stayed so far in our life. The resort itself is in the middle of the nature with amazing gardens with many different plants and flowers. We stayed...
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Dear Lulovy,
Many Thanks for your kind comments. I appreciate the time you took to write about us. We are very happy to hear you and your family enjoyed your stay in beautiful Maroma and that you had the chance to experience a truly and authentic Mexican experience. We look forward to welcome you again in the not too distant...
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