For a cheap trip with a large group this hotel might fare okay. It was a three hour bus ride from the airport... For a couples getaway I say PASS! There were so many people that the staff could barely keep up with the hauling off of trash. Bees were hovering at every station. Food was awful except for the... more

We could not fault this hotel at all. There was a party of 13 of us for a family wedding, including children and this hotel catered for all of us. We all had such a wonderful time, the rooms were cleaned everyday and bed linen changed daily. Every single member of staff were polite and helpful and went out of... more

This was our 3rd Riviera Maya trip, second to an Iberostar, and first to the Quetzal. I'll avoid repeating what you'll find in most of the positive reviews here - the info provided here is quite accurate. Read about 15-20 reviews and you'll get the idea. A few people will find problems, but I suspect they are quite hard to... more

Just returned from the quetzal, Fantastic place, our second visit in 3 years. Food very good, excellent variety, pigged out everyday, very very clean, no upset tummys, Staff wonderfull cant do enough for you, japenese restaurant excellent, Italian Excellent, Steak very good as well, Main restaurant was excellent so didnt feel the need to dine in any of the others... more

I stayed at the IB Quetzal for a 3 night stay with my daughter (21) and her friend (21) from Oct. 13-16. While this was my 1st time staying at this resort it is not my 1st time to the area. While it was a very short trip, it was very relaxing and we had a great time. I booked... more

Beyond a reasonable doubt, SAFE! Safe to travel to Mexico, if you are scared to travel there-don't be. No safety issues at all in Cancun/Playa Del Carmen/Isla Del Mujeres. Actually I've been traveling for over 20+ years to Cancun along with other destinations in Mexico. I was there in March-Tucan and Oct 10-17th @ the Quetzal. This last time reminded... more

My wife, daughter (age 7), and I just returned from 6 days at the Iberostar Quetzal from October 9-14. We have stayed at the Iberostar Paraiso Lindo twice before and I was somewhat leery of what I would get here given the significant price difference. Little did I know how much I would be blown away by the Quetzal. First,... more

My family (me, husband, son 14, daughter 11) visited the Quetzal in August and had a fantastic time. We are beach people and loved the beach, even the sand whales that kept the kids amused all week...frankly, they had a better time because of them and we got some great pictures of them jumping and diving off of them. If... more

The average temperature when researched said 80-85 degrees. It was hot during the day and at night there was no breeze. The room was the only cool location in the facility, no other place was air-conditioned. Given the temperature, if you are okay being hot and humid all the time, then August is your time. Pool water was hot, beach... more