This hotel is one of the best hidden gems in Playa del Carmen. Everyone from the front desk manager, to the bell boys to the bartenders and basically the entire hotel staff was extremely kind and welcoming during our entire stay. Bernardo, one of the front desk managers, is one of the nicest individuals always happy to help and proactively... more

Our stay at La Tortuga far exceeded our expectations from the minute we arrived. I had originally planned to stay at La Tortuga in May on a ladies only trip but the swine flu derailed our plans so my husband and I rescheduled for last week. Anna was amazingly helpful for the last few months in answering my questions, helping... more

Ok, to start I did not stay at this hotel. My sister and her boyfriend did. I stayed at the Royal Hideaway. La Tortuga was amazing and my boyfriend an I found ourselves heading over to hang out at my sisters hotel quite a few times. The pool was beautiful and the staff was amazing! The hotel itself is absolutely... more

Hola, Recently, my wife and I visited Hotel La Tortuga, Playa del Carmen, Mexico. I had no desire to travel to Mexico due to all of the recent bad press concerns about the flu, etc. We vacation every year to a different island in the Caribbean, usually at All-Inclusives, so when we arrived I was a little hesitant as to... more

We chose this hotel based on the great reviews. The website made it seem luxurious, comfortable and clean. But......The rooms were very muggy and the A/C was loud. The street noise was loud and made it difficult to sleep and the beds were not very comfortable. The most horrific thing was that the shower had mildew/mold. Maybe there is just... more

We stayed at this hotel from 5/29/09 - 6/7/09 for our honeymoon. We booked the standard plus, but they've upgraded our room to jr suite!!! (Thanks to swine flu???) The room is really cute and neat, and we loved the balcony overlooking the pool, the door that opens up to the balcony, and of course, the private jacuzzi at the... more

We loved this hotel... the interior is lovely, lots of foliage and a pool winding around. At check-in, you are greeted with a tall glass of lovely juice. The staff is wonderful. We stayed in two different rooms. Our first room was on the second floor and was neat and clean, but small. Our second room was one of the... more

We have only just got back from our trip to Playa Del Carmen and stayed at La Tortuga for 3 nights and playa palms for 7 nights. I have to say that I was disappointed with our stay at La Tortuga after reading the reviews. The hotel itself is well maintained and pool area pretty and quiet thru out the... more

It's interesting to see a bad review of La Tortuga during the same week that we were there. We too had a junior suite with rooftop whirlpool. We LOVED our room. Beautiful balcony overlooking the pool. This hotel is tops on service (Alfonso is great!) and the bar makes the best drinks I have ever had (Gracias Fidel y Daniel).... more