We stumbled across this place after being recommended by friends. The accomodations are nice, the pool is awesome and the restuarant is not bad at all. The location is stellar with easy access to the beach, restuarants and shopping. Most of the staff were helpful and nice, some of the staff were not, particulary the girls at the front desk.... More

I don't know what half of these people are talking about. La Tortuga is absolutely amazing! The staff is amazing and friendly and the rooms are super nice! The breakfast is amazing! And perfect location. We are already planing our trip back!!

Our trip this time to Playa Del Carmen was awesome this time! We have stayed at La Tortuga in the past and they have always been perfect. The staff at La Tortuga Hotel was very accommodating and helpful. I especially liked having a swim up room with the pool right at our balcony. The staff was very helpful and was... More

We stayed here 4 nights and we payed over 450 usd for a room that is very very small, you can not open 2 suitcases. The view from the balcony was a wall upfront. The airconditioning was not working. We stayed one night in that room and asked to change it if possible. They gave us another room, wirhout a... More

We stayed at la tortuga for 4 nights and my first impression of the hotel was not the best. I walked in and right away the room smelled like mildew, it was really hard to get used to the smell. After 9+ hours of traveling all we wanted was a nice warm shower and to our surprise the water was... More

I have been to this hotel at least 5-6 times in the last 4-5 years. With the recent "change" in ownership, it feels like mgmt can't differentiate between a repeat customer and a new customer. i asked for a room on 2nd floor instead of the 3rd floor, as they had assigned us. it was like I asked for something... More

We needed to get away from our busy lives. La Tortuga was fantastic. It is tranquil, clean, small enough that you count as a guest, and the staff is genuinely friendly. I will go back. Management is doing a great job. Thank you for a peaceful and relaxing vacation.

I really loved our stay at the Hotel Tortuga! The room was so nice, very clean and the bed so comfortable! we had a little terrace for relaxing on the interior court, where we could take a step to go down to swim slowly in the meandering of the pool. It was so nice, and so beautiful! The reality was... More

My overall feeling is that I loved this place! But it's not all positive so let me break it down into pro's & con's for you... PRO's: - Pool area: We absolutely loved this area. You feel like you are in a quiet little jungle. We found it very relaxing to lie by the pool in the shade on most... More