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Viva Wyndham Maya


Viva Wyndham Maya
Hotel class 3 of 5
Paseo Xaman-Ha, Mza. Lote Holetero 5 | Playacar, Playa del Carmen 77710, Mexico
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Traveller Reviews

[ Date ] [ Rating ]
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4 of 5 stars
Montreal, Canada
1 Jul 2009 New
2/3 found this review helpful

At the airport (just like almost everywhere, including Viva VIP), beware of people trying to sell you stuff, if you listen to them presenting time sharing etc, you get presents and rebates for all kinds of services. Just say no, it's not worth wasting your time. On arrival, our room was not yet available until 3:30pm, the floor was still... more

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1 of 5 stars
Fort Worth
30 Jun 2009 New
1/3 found this review helpful

We stayed here for 1 week with 5 adults & 2 children. Our stay went from bad to worse. First they put us with our children near the adult pool where there was swearing. The sinks were held together with rusted wire and our beds were actually wet! When we asked to change rooms, they told us that they put... more

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3 of 5 stars
NJ
24 Jun 2009
2/3 found this review helpful

My only advice before booking a trip to this resort is to read the reviews and know what you are getting into beforehand. I had read many reviews that stated the rooms were not up to par and that the food was average at best so my expectations were somewhat low. The rooms were a little dark and the air... more

Management response from
VivaWyndhamMaya, General Director

Dear Customer, I really appreciate your review published on Trip Advisor. We are glad to know that you and your fiancé enjoyed your vacation at Viva Wyndham Maya. Your good comments encourage us to continue working every day to exceed our guests’ expectations. On the other hand with regard to your important observations, please be sure that they will be...

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3 of 5 stars
indiana
23 Jun 2009
1/1 found this review helpful

Staff were all extremely friendly and helpful. Smiles abundant! Beach close, pools beautiful and clean. This is an older resort and therefore the rooms are in need of a facelift and powerwash. In our room specifically the toliet seat was too tall for the vanity and made it very difficult to use without somehow securing up (we used a towel... more

Management response from
VivaWyndhamMaya, General Director

Dear Customer, Thank you for sharing with us your comments regarding your vacations at Viva Wyndham Maya. Our commitment with all of our clients is to exceed their expectations. For this reason your observations and suggestions are valuables, they give us the opportunity to know which services and facilities we can improve. Again thank you for choosing to stay with...

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2 of 5 stars
Baltimore
23 Jun 2009
2/5 found this review helpful

We took a flight from BWI to Philly which was delayed 2 hours due to rain on the eastern coast. We were told that our connecting flight to Cancun would not be a problem as quite a number of flights were delayed. We arrived in Philly exactly 1 minute after the Cancun flight left the gate. Apparently they pulled away... more

Management response from
VivaWyndhamMaya, General Director

Dear Customer, Thank you for your feedback on your recent stay at Viva Wyndham Maya. It is very important for our continued success that we hear from our guests. Your comments will assist us in our commitment to improve in all aspects of our operations and services. Please accept a sincere apology for not have being able to fulfill your...

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4 of 5 stars
Winnipeg
22 May 2009
5/6 found this review helpful

We went to the Viva Wyndham the end of April/early May during the whole H1N1 issue. I was travelling with four 19-year old young women. We booked our transfers with Entertainment Plus, which I highly recommend. Check in was a breeze and we were met with champagne and smiles. We were given 2 adjacent rooms, which was our request, and... more

Management response from
VivaWyndhamMaya, General Director

Dear Customer, We really appreciate your review about your stay in Viva Wyndham Maya. It is really important to us to receive positive feedback as yours, and we are glad to know that we exceeded your expectations during your recent stay at Viva Wyndham Maya. Our customer’s satisfaction is our constant goal. It will be a pleasure to receive you...

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1 of 5 stars
Minneapolis
18 May 2009
2/7 found this review helpful

Let me start by saying the service started bad and got worse. When we went to check in they had the wrong dates for our reservation. They had us listed as "no shows" one month before our vacation. Once they realized there had been a communications error between Orbitz and Viva, you'd think they would check us in to our... more

Management response from
VivaWyndhamMaya, General Director

Dear Customer, Thank you for your feedback on your recent stay at Viva Wyndham Maya. It is very important for our continued success that we hear from our guests. Your comments will assist us in our commitment to improve in all aspects of our operations and services. Please accept a sincere apology for the incident you encountered upon your arrival....

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5 of 5 stars
Mississauga
13 May 2009
9/9 found this review helpful

My husband and I plus our two older children (ages 24 and 18) had booked the last week of April at Viva Wyndham Maya as our first international family vacation and boy were we looking forward to it. The day before we left the H1N1 flu hit the news channels in Canada and the US. At this point we couldn't... more

Management response from
VivaWyndhamMaya, General Director

Dear Customer, It is a pleasure to read a positive feedback as yours. The Viva Wyndham Maya team works every day to provide to all of our guests an excellent service. It honors us to receive such a compliment and encourages us to continue exceeding our clients’ expectations. Thank you for recommending Viva Wyndham Maya. Please do not forget that...

Its just OK
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3 of 5 stars
Thunder Bay, Ontario
12 May 2009
4/4 found this review helpful

Well where do I start, First off I booked my vacation in Nov'08 and immediately started to read reviews on the resort, I must say after reading so many I was a little nervous on what to expect, I hope for others heading to this resort I can help...Upon arrival they gave us ground floor rooms right across from the... more

Management response from
VivaWyndhamMaya, General Director

Dear Customer, I appreciate your review published on Trip Advisor. We are glad to know that you and your family enjoyed your vacation at Viva Wyndham Maya. Your good comments encourage us to continue working every day to exceed our guests’ expectations. Regarding your important observations I can assure that we will review into this matter in order to avoid...

Save Review
3 of 5 stars
Boston, Massachusetts
7 May 2009
4/5 found this review helpful

ok the highlights. we stayed april 24 - may 1st. The people @ the front desk were ok. not the friendliest people but not bad. Our room was nice, big and spacious. we had 2 queen size beds and double sink in the bathroom with a large soaking tub. we stayed in the 3000's in the way back of the... more

Management response from
VivaWyndhamMaya, General Director

Dear Customer, Thank you for sharing with us your comments regarding your vacations at Viva Wyndham Maya. Our commitment with all of our clients is to exceed their expectations. I can assure you that your observations about the buffet restaurant will be seriously considered with the purpose to improve it. Again thank you for choosing to stay with us and...

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